At a Glance
- Tasks: Lead a national team to deliver top-notch service and drive operational excellence.
- Company: Established provider in the mobility and independence equipment sector.
- Benefits: Competitive salary, performance incentives, wellbeing initiatives, and birthday leave.
- Other info: Long-term career growth in a meaningful leadership role.
- Why this job: Make a real difference in people's lives while leading a dynamic team.
- Qualifications: 8+ years in service leadership with strong analytical and communication skills.
The predicted salary is between 90000 - 110000 $ per year.
An exciting opportunity is available for an experienced and results-driven National Service Manager to lead service operations for a well-established provider within the mobility and independence equipment sector. Based in Western Sydney, this full-time leadership role will oversee a national service function, with responsibility for driving operational performance, developing team capability and ensuring customers receive a consistently high standard of service and support across Australia.
This is a great opportunity for an experienced service leader who enjoys bringing structure, consistency and continuous improvement to a growing national operation.
Key Responsibilities
- Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery.
- Drive consistency and continuous improvement across service operations, processes and customer experience.
- Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes.
- Use service data, trends and insights to identify opportunities for improvement and support informed decision-making.
- Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements.
- Build a positive, collaborative and solutions-focused team culture across a geographically dispersed workforce.
- Manage key supplier relationships and support the availability of essential parts, equipment and resources.
- Oversee training, development and capability building across the national service team.
- Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership.
About You
- 8+ years' experience in senior service, operations or technical service leadership.
- Demonstrated experience leading high-performing teams across multiple locations.
- A strong track record of improving service delivery, operational efficiency and customer outcomes.
- Strong analytical and problem-solving capability, with the ability to turn data into practical improvements.
- A strategic mindset combined with the ability to remain close to day-to-day operations.
- Excellent communication and stakeholder management skills across all levels of an organisation.
- An understanding of compliance, quality and regulatory requirements within a service environment.
- Tertiary qualifications in business, engineering or a related discipline are desirable.
What's on Offer
- Competitive salary package.
- Performance-based incentives.
- Employee wellbeing initiatives and product discounts.
- A paid day off to celebrate your birthday.
- Company-paid parental leave.
- Long-term career opportunity with an established organisation.
- A meaningful leadership role within an industry focused on improving independence and quality of life.
Service Manager in Sydney employer: Private Advertiser
Join a dynamic team at our dairy-focused site in Melbourne, where we prioritise quality and safety in every aspect of our operations. As a Hands-On Quality & Food Safety Lead, you'll benefit from a collaborative work culture that fosters professional growth and development, alongside competitive remuneration and comprehensive benefits. Our commitment to excellence not only enhances your career but also contributes to the well-being of our community through high-quality dairy products.
