Roadbend Motors is seeking a Service Manager (JLR) to join their team!
This is an exciting opportunity for an experienced automotive service professional to take ownership of a busy and well-established service department, leading a skilled team while working with a trusted premium brand. The role offers genuine autonomy, variety, and the chance to shape service operations within a long-standing, family-run business that values expertise and teamwork.
About Us
Roadbend Motors is a 60-year-old family-owned company specialising in Jaguar Land Rover (JLR) servicing and repairs. With a dedicated team of around 23 experienced and knowledgeable staff, the business has built a strong reputation for quality workmanship and customer care over six decades in the automotive industry.
What you'll be doing?
- Leading the service team - Manage and supervise the service department, overseeing scheduling, training and performance management of technicians and support staff to keep the team motivated and performing at its best.
- Ensuring service excellence - Oversee all vehicle servicing, repairs and maintenance work, making sure quality standards are consistently met across every job.
- Coordinating workflow - Schedule vehicle service appointments and manage day-to-day workflow to maximise efficiency and deliver a great customer experience.
- Checking quality - Inspect completed work to verify it meets manufacturer specifications and the high standards customers expect.
- Keeping accurate records - Maintain service records, work orders and customer documentation to keep operations running smoothly.
- Communicating with customers - Keep customers informed on service requirements, timelines and costs, building trust at every touchpoint.
- Managing budgets and inventory - Oversee service department budgets, labour costs and parts inventory to keep the department running efficiently.
- Driving continuous improvement - Identify opportunities to improve processes and implement practical solutions that enhance day-to-day operations.
- Upholding safety standards - Ensure the service department complies with health, safety and environmental regulations at all times.
- Building customer loyalty - Foster strong relationships with customers to encourage repeat business and positive reviews.
- Reporting to management - Liaise with leadership to report on service department performance and key metrics.
Who are they looking for?
- Service management experience - Proven experience in a Service Manager or similar supervisory role within the automotive trades industry is essential.
- JLR expertise - Experience working with Jaguar Land Rover vehicles is required for this role.
- Technical knowledge - Strong knowledge of vehicle servicing, repairs and maintenance procedures.
- Team leadership skills - A demonstrated ability to manage and motivate teams effectively, bringing out the best in people.
- Organisational skills - Excellent organisational and time management skills to juggle competing priorities with ease.
- Budgeting acumen - A sound understanding of budgeting and cost control within a service department environment.
- Customer service focus - Outstanding customer service and communication skills to build lasting client relationships.
- Systems proficiency - Proficiency with service management software and general computer systems.
- Safety awareness - Knowledge of health and safety regulations relevant to automotive service departments.
- Resilience under pressure - The ability to work under pressure and manage multiple priorities calmly and effectively.
- Problem-solving mindset - A continuous improvement mindset, always looking for better ways to do things.
- Driver's licence - Holding a current Australian Driver's Licence is required for this role.
Why you should consider this opportunity?
We offer an attractive remuneration package and other benefits, such as:
- Free on-site parking for added convenience and savings
- The chance to work with a well-respected, family-owned business with 60 years of industry heritage
- Joining a close-knit, experienced team of 23-24 skilled professionals
- Specialist exposure to the Jaguar Land Rover brand
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Service Manager (JLR) employer: Private Advertiser
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