At a Glance
- Tasks: Lead a team while solving complex IT issues and supporting customers daily.
- Company: Join a Microsoft-focused MSP with a dynamic and supportive culture.
- Benefits: Pathway to management, ongoing training, and diverse project opportunities.
- Other info: Great career growth potential in a collaborative environment.
- Why this job: Make an impact by guiding a team and tackling exciting tech challenges.
- Qualifications: Strong experience in Microsoft environments and leadership skills.
The predicted salary is between 72000 - 88000 $ per year.
We’re a Microsoft-focused MSP doing a lot of cloud, security, automation and project work. We’re looking for a senior technician who’s ready to lead: someone who keeps the service desk moving, supports the team through hard problems, and still enjoys doing technical work every day. You’ll spend most of your time on the tools, solving complex issues and working with customers. You’ll also be the person the team turns to for guidance, escalations, and keeping the queue under control. If you’re a strong senior tech who has started leading others and wants to grow into management, this is the next step.
What you’ll be doing:
- Resolving complex and escalated technical issues
- Supporting Microsoft 365, Entra ID, Intune, Windows Server, and Azure
- Helping with security alert triage and project work
- Working directly with customers, both remotely and on-site as required
Leading the team day to day:
- Keeping an eye on the ticket queue and making sure work is prioritised and moving
- Being the go-to escalation point for technicians
- Coaching and supporting less experienced team members through real work
- Setting a good example for ticket notes, documentation, and customer communication
Growing into the role:
We’ll train and support you in the broader service desk side: SLA management, process improvement, and team oversight. This is a role with a genuine path toward service desk management.
What we’re looking for:
- Strong senior technician experience in Microsoft environments (M365, Entra ID, Intune, Windows Server)
- Experience leading or guiding others, as a team lead, senior tech, or the person others regularly come to for help
- Excellent time management: you can juggle your own tickets while keeping an eye on the team’s
- Calm, clear communication with both technicians and non-technical customers
- The judgement to know when to jump in and when to coach someone through it
Nice to have:
- MSP experience
- Experience with a PSA tool (ConnectWise, Autotask, HaloPSA, or similar)
- Exposure to Azure, Microsoft Defender, or PowerShell
Why join us:
- A clear path from senior technician into leadership
- We’ll invest in developing your management skills
- Variety across cloud, security, and project work
Senior IT Technician – Team Lead in Melbourne employer: Private Advertiser
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