Private Advertiser in Melbourne seeks a Contact Centre Manager to lead day-to-day performance, culture and capability of the Helpdesk Team across voice, email, client portals and after-hours channels in a 24/7 operation. You will own work order management, forecasting and rostering to meet demand and KPIs.
You will build a high-performing team, drive service standards, pursue operational efficiencies and improve Customer Experience, with responsibilities spanning recruitment, coaching, reporting
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Global 24/7 Contact Centre Leader — CX & Ops in Melbourne employer: Private Advertiser
Join a dynamic team at our dairy-focused site in Melbourne, where we prioritise quality and safety in every aspect of our operations. As a Hands-On Quality & Food Safety Lead, you'll benefit from a collaborative work culture that fosters professional growth and development, alongside competitive remuneration and comprehensive benefits. Our commitment to excellence not only enhances your career but also contributes to the well-being of our community through high-quality dairy products.
