At a Glance
- Tasks: Lead and motivate a dynamic gaming team while delivering top-notch customer service.
- Company: A vibrant, independently owned venue in Melbourne’s South East.
- Benefits: Attractive salary package, performance bonuses, and a newly renovated workspace.
- Other info: Flexible hours, supportive management, and opportunities for personal growth.
- Why this job: Join one of Victoria's top gaming rooms and make a real impact!
- Qualifications: Experience in gaming or hospitality leadership with strong customer service skills.
The predicted salary is between 72000 - 88000 $ per year.
Independently owned and operated venue in Melbourne’s South East is seeking an experienced, energetic and hands-on Gaming Manager to lead one of Victoria’s top 10 gaming rooms. Following a major renovation, our gaming room offers an exceptional environment for both our customers and team. We are looking for a bright, bubbly and highly personable hospitality professional who genuinely enjoys being on the floor, building relationships with customers and leading by example. This is not a behind-the-scenes management position. The successful candidate will be visible, approachable and actively involved in the day-to-day operation of the gaming room.
About the role
- Leading, motivating and developing the gaming team
- Delivering warm, engaging and consistently high-quality customer service
- Building strong relationships with our members and regular customers
- Maintaining a strong presence on the gaming floor
- Overseeing daily gaming operations and service standards
- Managing rosters, staffing levels, training and team performance
- Ensuring full compliance with VGCCC, AUSTRAC, Responsible Gambling and venue procedures
- Driving gaming performance, customer engagement and membership growth
- Working closely with senior venue management to achieve operational targets
- Building key relationships with gaming suppliers and being part of gaming product selection, inclusive of annual trips to Sydney and QLD gaming expos
- Creating a positive, professional and enjoyable environment for customers and staff
About you
- An experienced gaming or hospitality leader
- Bright, bubbly, confident and naturally engaging
- Passionate about outstanding customer service
- Hands-on and comfortable leading from the floor
- Skilled at building genuine relationships with customers
- A strong communicator who can motivate and manage a team
- Organised, accountable and confident managing compliance requirements
- Commercially aware and motivated to grow the business
- Available to work a flexible hospitality roster, including evenings and weekends
- Experience managing a high-performing gaming room will be highly regarded.
- Current Victorian gaming industry qualifications and a strong understanding of gaming compliance requirements are essential.
What we offer
- Above market attractive salary package for the right candidate plus performance-based KPIs and bonuses
- The opportunity to lead one of the top 10 gaming rooms in Victoria
- A newly renovated, high-quality working environment
- A stable and well-established hospitality business
- Support from an experienced senior management team
- The opportunity to make the role your own and have a genuine impact on the venue
If you are a hands-on leader with a big personality, strong gaming knowledge and a genuine passion for looking after customers, we would love to hear from you.
Gaming Manager in Melbourne employer: Private Advertiser
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