At a Glance
- Tasks: Lead a dynamic team in a fast-paced call centre, ensuring top-notch customer service.
- Company: Join a vibrant company with a strong team culture and supportive environment.
- Benefits: Enjoy a range of employee benefits and a dynamic workplace.
- Other info: Shift work required, with early starts; perfect for adaptable leaders.
- Why this job: Make a real impact by motivating your team and enhancing customer experiences.
- Qualifications: Proven leadership experience in customer service and ability to drive team performance.
The predicted salary is between 54450 - 66550 $ per year.
We’re looking for an experienced Customer Service Supervisor or Team Leader to manage a large team of agents in a fast paced, high pressure call centre. You’ll keep your team focused, motivated and performing at their best so every customer is looked after quickly and professionally. This role involves shift work, with start times as early as 6am.
The Duties:
- Driving team performance through daily metrics, regular performance routines and continuous improvement
- Making sure internal and external customers receive responsive, solution-focused service
- Owning key customer service KPIs and leading root cause analysis when issues arise
- Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes
- Building a culture of engagement, accountability and excellence across your team
Your Experience:
- Experience as a customer service leader in a busy, fast paced environment
- Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.
- Previous experience leading a team, with the ability to manage performance
- The ability to motivate your team and build a positive team culture
- Experience working in, and adapting to, a changing environment
- Confidence using call centre and customer management systems, and working with daily performance data
On Offer:
- A wide range of company & employee benefits
- A great team culture and dynamic workplace
Customer Service Team Leader in Melbourne employer: Private Advertiser
Join a dynamic team at our dairy-focused site in Melbourne, where we prioritise quality and safety in every aspect of our operations. As a Hands-On Quality & Food Safety Lead, you'll benefit from a collaborative work culture that fosters professional growth and development, alongside competitive remuneration and comprehensive benefits. Our commitment to excellence not only enhances your career but also contributes to the well-being of our community through high-quality dairy products.
