Director of Beverage & Service Excellence in Gold Coast

• Director of Beverage & Service Excellence
• Director of Beverage & Service Excellence

We are a group of three premier restaurants and a destination pub, dedicated to the art of hospitality.

We are currently seeking an exceptional individual to join our leadership team as our Director of Beverage & Service Excellence.

This is not a traditional management role; it is a position for a visionary who understands that service is a performance and that a drink is an experience.

If you possess a rare combination of technical mastery, creative flair, and the ability to inspire a team, we want to hear from you.

The Role

You will be the architect of our guest experience across all four venues.

Your mission is to elevate our floor service to the highest level of sophistication and transform our bar program into a stage for liquid art.

• Your Responsibilities
• Service

Mastery: Train and mentor floor staff in high-end, intuitive service using our Sequence of Service & Standard Operating Procedures.

You will set the standard for elegance, timing, rapport and guest engagement, maintaining a training schedule and retraining all staff as and when required.

• Venue Management: Responsible for all FOH staff, with Venue/Restaurant Managers reporting daily to you.
• Cultural

Leadership: Foster a high-energy, professional environment.

You have an innate ability to connect with people, a passion for hard work, and the charisma to lead by example.

• Theatrical

Mixology: Lead our bar teams in creating cocktails that are as visually stunning as they are delicious.

From the science of smoke and ice to innovative presentation, you will push the boundaries of creativity while perfecting the classics.

Every glass must be a theatrical experience.

• Wine

Expertise: Act as our resident authority on wine.

You will curate knowledge, train staff on varietals and regions, and mentor them in the art of the pour and the psychology of the sale & naturally create a wine list to be revered.

• Operational & Financial

Leadership: Manage the financial health of our beverage program.

You will be responsible for costings, labour efficiency, and inventory management, ensuring that excellence is balanced with profitability.

Experience with Loaded software will be an advantage.

• Senior Management Team: You will be part of the Senior Head Office Management Team and report directly to the owner.
• The Ideal Candidate
• You possess a deep, encyclopaedic knowledge of all facets of hospitality, service procedures, wine and spirits.
• You are a natural educator with a track record of developing staff into professionals.
• You view a cocktail as a piece of theatre and a wine service as a narrative.
• You are as comfortable behind a spreadsheet as you are behind the bar.
• You are a true professional with an unwavering work ethic and a personality that elevates everyone around you.
• The Offer
• Exceptional salary above market + Bonuses + Super
• Maintained company vehicle with allowances
• Company telephone & laptop
• Most Public holidays off
• Balanced lifestyle offer however, weekend and evening work is required to ensure this role can be achieved.