At a Glance
- Tasks: Meet and greet passengers, provide support and guidance throughout Melbourne Airport.
- Company: Join ISS, a global leader in creating inclusive workplaces.
- Benefits: Free onsite parking, professional uniform, and career development opportunities.
- Other info: Flexible hours with 24/7 availability and a commitment to diversity.
- Why this job: Be part of a team that connects people and makes travel smoother.
- Qualifications: 2 years of customer service experience and a valid driver's license.
The predicted salary is between 19.8 - 24.2 $ per hour.
ISS is a company of belonging, connecting people and places to make the world work better. We are seeking experienced customer service professionals to join our ISS team at our Melbourne Airport site in the position of Customer Service Officer employed on a casual basis.
The Customer Service Officer (CSO) is responsible for:
- Meeting and greeting passengers
- Providing general communication, guiding, and wayfinding support to passengers, including those with additional needs across the Melbourne Airport precinct
- Providing a high level of customer service to travelling passengers
- Assisting passengers with queries relating to moving through the airport
- Managing passenger flow at screening points to minimise queuing times
Minimum Criteria:
- Ability to obtain an ASIC (Criminal history clearance)
- Hold a valid driver's license and have own reliable vehicle
- Flexible in work hours with availability 24/7
- At least 2 years customer-facing experience
Our Benefits:
- Onsite, free car parking facilities included during shift
- Full professional uniform provided
- Career development via our internal Learning Management System
- Internal opportunities within our global organisation
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people from different cultural backgrounds, and LGBTIQA+ people. We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.
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At ISS, we pride ourselves on being an exceptional employer, offering a competitive salary and a lifestyle-friendly roster that promotes work-life balance for our FIFO Chefs in Townsville and surrounding suburbs. Our inclusive work culture fosters personal and professional growth, with access to ongoing training and development opportunities, while our commitment to employee wellbeing ensures that all staff have the support they need to thrive both in and out of the workplace.
Contact Details:
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