Customer Service and Operation -International Freight Forwarding Sea and Air
We are seeking a driven and customer-focused Customer Service to join our dynamic team at Priority Cargo Australia Pty Ltd in Chatswood, NSW. This full-time role will be responsible for providing exceptional customer service and supporting our sales team in delivering exceptional freight forwarding and logistics solutions to our valued clients.
What you'll be doing
Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
Assisting the sales team with generating quotes, processing orders, and tracking shipments
Providing accurate information about our services, pricing, and availability
Maintaining detailed records and documentation of all customer interactions
Identifying opportunities to cross-sell and upsell our range of freight forwarding and logistics services
Collaborating with the operations team to ensure smooth delivery of customer orders
Continuously seeking ways to improve the customer experience and enhance the efficiency of our internal processes
What we're looking for
Excellent customer service and communication skills, with the ability to interact with a diverse range of clients
Strong problem-solving and critical thinking skills, with the ability to think on your feet and find creative solutions
Proficient in Cargowise prefered.
Advantage for Mandarin speakers
Demonstrated experience in a customer service or sales support role, preferably within the freight forwarding or logistics industry
Minimum of 1-2 years experience in the freight forwarding or logistics industry preffered. Candidates who are currently in operations roll within freight forwarding are encourage to apply.
A keen eye for detail and the ability to multitask and prioritize effectively
A team player with a positive and proactive attitude
Australian citizenship or permanent residency is required
What we offer
At Priority Cargo Australia, we are committed to providing a supportive and collaborative work environment that fosters professional growth and development. We offer a competitive salary, generous benefits package, and opportunities for advancement within the company. Our team-oriented culture and commitment to work-life balance make us an employer of choice in the freight forwarding and logistics industry.
About us
Priority Cargo Australia is a leading provider of freight forwarding and logistics solutions in the Asia-Pacific region. With over 26 years of industry experience, we are known for our exceptional customer service, innovative solutions, and commitment to sustainability. Our diverse client base includes both domestic and international businesses, and we pride ourselves on our ability to tailor our services to meet the unique needs of each customer.
Customer Service and Operation -International Freight Forwarding Sea and Air in Willoughby employer: Priority Cargo Australia
At Priority Cargo Australia Pty Ltd, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work environment in our Chatswood office. We offer competitive remuneration, ongoing professional development, and clear career progression opportunities, ensuring that our employees can thrive while contributing to our mission of delivering exceptional logistics solutions across Australia. Join us to be part of a team that values innovation, inclusivity, and the wellbeing of every member.
