Role Overview
The Supply Chain Manager plays a critical role in supporting the end-to-end fulfilment of customer requirements across international markets. Acting as a key link between customers, sales, supply chain, logistics, finance, quality, and regulatory teams, the role is responsible for managing customer orders, coordinating global shipments, maintaining inventory visibility, and ensuring the accurate processing of commercial and compliance documentation.
This position supports major food and beverage customers by ensuring supply continuity, providing exceptional customer service, and proactively managing operational challenges. The role requires strong expertise in supply chain coordination, customer operations, document management, and the effective use of company systems, including FBSS and DocuWare, to maintain data accuracy, compliance, and operational efficiency across the business.
BenefitsTask & responsibilities
- Provide ongoing operational and administrative support to Sales, Business Development, Supply Chain, Quality, Regulatory, and Finance teams.
Customer Operations & Commercial Support
- Manage end-to-end customer order fulfilment, including contract call-offs, spot orders, inventory allocation, and delivery scheduling through the ERP system.
- Serve as the primary customer contact, providing updates on orders, stock availability, shipments, and supply continuity.
- Support key accounts through forecasting, inventory planning, and replenishment activities.
- Process customer documentation, invoicing, credit requests, and internal approvals relating to orders and materials.
- Investigate and resolve customer issues, delivery discrepancies, and non-conformance cases in collaboration with internal and external stakeholders.
Supply Chain & Logistics Coordination
- Coordinate international inbound and outbound shipments, working closely with freight forwarders, customs brokers, warehouses, suppliers, and internal teams.
- Monitor shipment schedules, inventory levels, and supply risks to ensure on-time delivery and continuity of supply.
- Review and maintain import/export documentation, shipment records, customs requirements, and ERP data accuracy.
- Manage supplier purchase orders, freight quotations, landed costs, and intercompany stock transfers.
- Identify opportunities to improve logistics efficiency, freight utilisation, and overall supply chain performance.
Commercial Administration & Compliance
- Maintain customer contracts, pricing agreements, and call-off schedules within business systems.
- Support customer compliance requirements, quality documentation, audit packs, and regulatory documentation including Halal, Kosher, and product specifications.
- Coordinate product setup, Product Information Forms (PIFs), supplier onboarding, and customer sample requests.
Stakeholder Management & Continuous Improvement
- Maintain accurate document control and records across company systems, including FBSS and DocuWare.
- Build strong relationships with customers, suppliers, logistics providers, and internal stakeholders to deliver excellent service.
- Contribute to process improvements that enhance operational efficiency, compliance, customer experience, and supply chain performance.
Qualification & experience
- Previous experience in Customer Operations, Supply Chain, Logistics, Sales Support, or Order Management within an international business environment.
- Strong understanding of order processing, inventory management, customer service, and supply chain coordination.
- Experience working with import/export documentation, freight providers, warehouses, and customs processes.
- Strong knowledge of FBSS, our in-house CRM and business management system, including order processing, contract management, inventory control, and reporting.
- Knowledge of DocuWare document management systems and electronic document control processes.
- Experience managing commercial documentation, including purchase orders, invoices, packing lists, COAs, and shipping documents.
- Highly proficient in Microsoft Excel and other Microsoft Office applications.
- Excellent organisational skills with strong attention to detail and accuracy.
- Strong communication and stakeholder management skills, with the ability to work effectively with customers, suppliers, and internal teams.
- Ability to manage multiple priorities and work independently in a fast-paced international environment.
About Company
We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, trusted by the world’s best-known food, beverage, and nutrition brands.
Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader.
Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.
Work Type: Full time
Salary: $96000.00-105000
Job Publish: 02-11-2026
Job Expire: 02-12-2026
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