About the role
As a Managed Services Coordinator at Principal1, you will play a pivotal role in ensuring the seamless delivery of managed services to our clients. This position is designed for individuals who thrive in a dynamic environment and possess strong organizational skills. You will be responsible for coordinating various aspects of service delivery, collaborating with cross-functional teams, and ensuring that client expectations are met consistently. This role offers an exciting opportunity to contribute to the growth and success of our managed services division.
Key facts
- Location: Horsham
- Engagement: Full-time
- Salary: Competitive salary based on experience
- Visa: Sponsorship available for the right candidate
What you'll do
- Oversee the coordination of managed services projects from initiation to completion, ensuring that timelines and deliverables are met.
- Serve as the primary point of contact for clients, addressing inquiries and providing updates on project status.
- Collaborate with technical teams to ensure that service delivery aligns with client requirements and industry standards.
- Develop and maintain comprehensive project documentation, including project plans, status reports, and risk assessments.
- Monitor service performance metrics and prepare regular reports for management and clients to evaluate service effectiveness.
- Facilitate regular meetings with clients and internal teams to discuss project progress, challenges, and opportunities for improvement.
- Assist in the onboarding of new clients, ensuring a smooth transition into managed services.
- Identify opportunities for process improvements and contribute to the development of best practices within the managed services team.
- Support the sales team by providing technical insights and assistance during client presentations and proposals.
- Manage resource allocation and scheduling to optimize team productivity and service delivery.
- Ensure compliance with company policies and industry regulations throughout all managed services operations.
- Participate in training and development initiatives to enhance personal skills and knowledge in managed services and related technologies.
Requirements
- Bachelor's degree in business administration, information technology, or a related field.
- A minimum of 3 years of experience in project coordination or management, preferably within a managed services or IT environment.
- Strong understanding of IT service management frameworks, such as ITIL.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and team members.
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
- Proficiency in project management tools and software, such as Microsoft Project or Asana.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
- Ability to work independently and as part of a collaborative team.
- Familiarity with cloud services and managed IT solutions is a plus.
Nice to have
- Certification in project management (PMP, PRINCE2, etc.) is advantageous.
- Experience with customer relationship management (CRM) systems.
- Knowledge of cybersecurity practices and compliance standards.
- Previous experience in a client-facing role within the technology sector.
- Familiarity with Agile methodologies and practices.
Skills & tools
- Project management software (e.g., Microsoft Project, Asana)
- Customer relationship management (CRM) tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Communication platforms (e.g., Slack, Microsoft Teams)
- Data analysis tools and reporting software
Practical notes
- This position is based in Horsham, and candidates should be prepared to work on-site as required.
- Flexibility in working hours may be necessary to accommodate client needs and project deadlines.
- The role may involve occasional travel to client sites or company events.
Principal1 is committed to fostering a diverse and inclusive workplace and encourages applications from candidates of all backgrounds.
