- Administer and maintain the ServiceNow platform and associated applications.
- Perform user administration, role assignments, groups, and access management.
- Configure forms, workflows, UI policies, business rules, notifications, and catalogs.
- Monitor instance health, performance, and system integrations.
- Execute platform upgrades, patching, cloning, and release management activities.
- Manage CMDB health, data quality, and platform governance.
- Support Incident, Change, Problem, Request, and Service Catalog modules.
- Coordinate with developers and stakeholders for production deployments.
- Create platform documentation, SOPs, and knowledge articles.
- Ensure adherence to ServiceNow best practices and security standards.
Required Skills
- Strong ServiceNow Administration experience.
- Experience in ITSM implementation and support.
- Knowledge of Service Portal, CMDB, Discovery, and Integration Hub.
- Understanding of ACLs, User Criteria, Roles, and Security Architecture.
- Experience with REST/SOAP integrations.
- Good understanding of ITIL processes.
Mandatory Certifications
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation Certification (v4 preferred)
Preferred Certifications
- ServiceNow Certified Implementation Specialist (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD)
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ServiceNow Administrator in Sydney employer: PRIMUS Global Services
As a Pega Lead at our company, you will thrive in a dynamic and collaborative work culture that prioritises innovation and employee growth. Located in a vibrant telecom environment, we offer competitive benefits, ongoing professional development opportunities, and the chance to make a significant impact on customer engagement strategies. Join us to be part of a forward-thinking team that values your expertise and fosters meaningful contributions to our clients' success.
