At a Glance
- Tasks: Be the go-to person for mental health support and guide individuals to the right services.
- Company: Pioneering mental health service provider in Mackay, QLD.
- Benefits: Tax-free salary packaging, generous leave, and funded professional development.
- Other info: Flexible work arrangements that fit around your life.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Empathy, communication skills, and relevant qualifications in Social Work or Allied Health.
The predicted salary is between 15900 - 15900 $ per year.
At PCCS, we’re pioneering a path in mental health and social emotional wellbeing services. Our service is a beacon of hope and support for those who need help when most other doors are closed, and those in‑between moments when challenges feel the heaviest.
We work with a diverse community, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and people of all ages, offering opportunities that are personalised, strengths‑based, and genuinely responsive.
Your Role: More Than a Job
As our specialist, you’ll be the concierge of mental health services, listening deeply, understanding what matters to each person, and guiding them toward the right pathway. Whether it’s a straightforward referral or a creative solution to meet unique needs, you’ll make each interaction count.
Core responsibilities include:
- Being the warm, non-judgmental first point of contact for enquiries.
- Conducting needs assessments to understand each individual’s situation.
- Providing clear, informed referrals and service navigation.
- Following up to ensure smooth and supportive care journeys.
- Championing a strengths-based approach that focuses on what’s strong, not just what’s wrong.
What We’re Looking For
- Genuine empathy and curiosity about people’s unique stories.
- A strengths-based mindset and excellent communication skills.
- Ability to explore, explain, and connect people to services that fit them best.
- Flexibility, creativity, and comfort with problem-solving in the moment.
- Relevant qualifications — Qualification in Social Work, Nursing (RN/EN), or other Allied Health professions with mental health experience.
- Required clearances — NDIS Worker Screening & Working With Children Check.
What’s On Offer
- Tax-free salary packaging up to $15,900 p.a. and $2,500 meal & entertainment allowance.
- Generous leave provisions including 17.5% annual leave loading.
- Strong team support and regular debriefs — you’ll never feel “on your own.”
- Funded professional development and growth opportunities within PCCS.
- Access to Employee Assistance Program.
Contract:
Be part of a team that makes help available when it’s needed most. If you want your work to truly matter — and to fit around your life — we’d love to hear from you.
Social Wellbeing Coach employer: Primary & Community Care Services
At Primary & Community Care Services (PCCS), we pride ourselves on being a values-led organisation that prioritises social and community impact. As a Part Time Manager Corporate and Governance in Thornleigh, you'll enjoy a supportive work culture with strong team collaboration, generous leave provisions, and opportunities for professional growth. With attractive remuneration packages, including tax-free salary packaging and meal allowances, PCCS is committed to fostering an environment where employees can thrive while making a meaningful difference in the community.
Contact Details:
Primary & Community Care Services Recruitment Team
