Medical Receptionist, Secretaries in Brisbane

Prescribe is growing, and we’re looking for great people to grow with us! Prescribe Pty Ltd is a progressive healthcare management company supporting specialist medical practices across Australia. With a variety of new specialists currently onboarding, we are expanding our team and seeking friendly, motivated Medical Receptionists and Medical Secretaries who are passionate about delivering exceptional service. You don’t need years of medical experience to join us. What matters most is empathy, a strong work ethic, a friendly approach and a genuine willingness to learn. Whether you already work in medical administration or are ready to take your first step into healthcare, we would love to hear from you. On-site training will be provided, along with the support and encouragement to build your confidence, develop your skills and grow your career within Prescribe.

Working as part of our supportive administration team, you will help keep our specialists’ practices running smoothly while providing a welcoming, professional and compassionate experience for patients. With a variety of specialist practices joining Prescribe, these roles offer the opportunity to learn different areas of medical administration and become a valued member of a growing healthcare business.

Your responsibilities will include:

• Welcoming patients and assisting with enquiries in a warm, friendly and professional manner.
• Managing incoming calls and communicating with patients, referrers and healthcare providers.
• Organising appointments and assisting with consultation and procedure bookings.
• Processing referrals, correspondence and patient information accurately.
• Assisting with patient billing and payments, with training and guidance provided.
• Maintaining patient records and learning to use practice management software.
• Supporting your colleagues and contributing to the smooth day-to-day running of our specialists’ practices.

We are looking for people who share our values to not simply a particular number of years of experience. To thrive at Prescribe, you will bring:

• Empathy: You understand the importance of treating every patient with kindness, patience and respect.
• A commitment to high-level service: You take pride in being helpful, following through and making a positive difference.
• A strong work ethic: You are dependable, take ownership of your responsibilities and are willing to contribute.
• A friendly, team-focused approach: You communicate warmly and enjoy working alongside others.
• A keen willingness to learn: As we foster a culture of continuous feedback you welcome feedback, ask questions and are motivated to develop new skills.
• A genuine desire to work in healthcare: You are enthusiastic about supporting patients and building your knowledge of the industry.
• Good organisational skills, attention to detail and confidence using computers and learning new systems.
• Previous experience in medical administration will be welcomed, but medical admin experience is not essential. Applicants with transferable skills from customer service, hospitality, retail, reception or administration are encouraged to apply.

On-site training and ongoing support to help you learn our systems and processes, understand specialist practice administration and succeed in your role. A friendly, collaborative team within a progressive and expanding healthcare company. A workplace that values its staff, appreciates their contribution and encourages their development. Opportunities for career progression as your skills, confidence and experience grow. Opportunities to develop leadership skills and take on greater responsibility. Staff rewards and recognition that celebrate hard work, excellent service and positive contributions. Varied and meaningful work supporting a range of medical specialists and their patients.