At a Glance
- Tasks: Coordinate schedules and manage customer enquiries for a leading cleaning service.
- Company: Join Premier Cleaning & Rug Services, a trusted name in South East Queensland.
- Benefits: Stable employment, training opportunities, and a supportive team environment.
- Other info: Opportunity for growth as the business expands.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Experience in administration or customer service, with strong communication skills.
Location: Yatala
Hours: 8:30-4:30 Monday to Friday
Premier Cleaning & Rug Services is a trusted provider of specialist cleaning and treatment services across South East Queensland. We deliver professional rug cleaning and general cleaning services, with a strong focus on reliability, operational efficiency, and high-quality customer service.
Our services include professional rug cleaning and restoration (Persian, Oriental, wool and specialty rugs), carpet cleaning, upholstery cleaning, mattress cleaning, pick-up and delivery services. We operate with structured scheduling, clear communication, and efficient service delivery to ensure a seamless experience for every customer.
The Role
We are seeking an Administration & Scheduling Coordinator to support the day-to-day operations of Premier Cleaning & Rug Services. This role is the first point of contact for customer enquiries and plays a critical role in converting enquiries into bookings, coordinating schedules, and ensuring jobs are planned and delivered efficiently. You will manage incoming calls and emails, schedule services, and liaise with technicians, drivers, and customers to ensure smooth job flow from booking through to completion.
Key Responsibilities
- Answer and manage incoming phone calls, emails, and online enquiries
- Provide quotes and convert enquiries into confirmed bookings
- Schedule and coordinate cleaning, rug services, pick-ups, deliveries, and pest control jobs
- Manage daily and weekly job schedules to ensure efficient routing and service delivery
- Liaise with technicians, drivers, and customers to coordinate service timing and expectations
- Accurately update and maintain job records, customer details, and schedules in internal systems
- Monitor job progress and follow up on outstanding bookings or customer requests
- Proactively resolve customer enquiries and maintain a high standard of customer service
- Support invoicing, job close-outs, and general administrative tasks
Requirements
- Previous experience in administration, scheduling, customer service, or sales roles
- Confident and comfortable speaking on the phone
- Sales experience or strong customer service background
- Scheduling or bookings coordination experience
- Ability to build rapport quickly and close bookings without being pushy
- Strong organizational skills with attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Reliable, punctual, and committed to a long-term role
- Experience with booking systems, CRMs, or job management software is highly regarded
Why Join Premier Cleaning & Rug Services?
- Be part of a growing and well-established service business
- Stable, long-term employment opportunity
- Supportive and practical team environment
- Training provided on systems, services, and processes
- Opportunity to grow with the business as it expands
Administration & Scheduling Coordinator in Gold Coast employer: Premier Rug Cleaning
Premier Rug Cleaning offers a supportive work environment with structured scheduling and clear communication, ensuring employees can efficiently manage their tasks. The company focuses on professional growth and operational efficiency, providing opportunities for staff to develop their skills in customer service and coordination. With a commitment to high-quality service delivery, employees can take pride in contributing to customer satisfaction.
