At a Glance
- Tasks: Provide advanced IT support for desktops, laptops, and networks in a dynamic environment.
- Company: Join EIL Global, a leading IT services provider in Asia Pacific and EMEA.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Onsite role in Sydney with occasional travel to Melbourne; great team culture.
- Why this job: Make a real impact by solving tech issues and supporting digital transformations.
- Qualifications: 3-5 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 72000 - 88000 $ per year.
IT Support – Sydney (Onsite) - Full Time
EIL Global is a leading IT services provider across Asia Pacific and EMEA, specializing in desktops, servers, networks, and data centre technologies.
Headquartered in Adelaide, we deliver professional and managed services that empower clients in their digital transformation journey.
Role Overview
The Desktop Technician will provide advanced technical support for end users, ensuring smooth operation of hardware, software, and network systems.
This role involves troubleshooting complex issues, performing installations and upgrades, managing assets, and supporting IT projects across Sydney and Melbourne offices.
Key Responsibilities
- Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve hardware, software, and network issues (VPN, Wi‑Fi, wired).
- Install, configure, and maintain operating systems and applications.
- Deploy and image desktops/laptops, perform upgrades, and support IT projects.
- Collaborate with internal and vendor IT teams on cross‑functional issues.
- Maintain IT asset records, ensure system security, and document all activities.
- Provide user training and guidance to junior technicians.
Requirements
- Bachelor’s degree or equivalent, with 3–5+ years in desktop or IT support.
- Strong knowledge of Windows, mac OS, Microsoft Office, and network fundamentals (TCP/IP, DNS, VPN, DHCP).
- Experience with imaging, deployments, and hardware maintenance.
- Excellent troubleshooting, communication, and time management skills.
- Must be onsite 5 days/week in Sydney; occasional travel to Melbourne.
- Willingness to work occasional nights/weekends.
- If interested, kindly share your updated CV to
, for proceeding further.
- Seniority level
- Mid‑Senior level
- Employment type
- Full‑time
- Job function
- Information Technology
- IT Services and IT Consulting
- #J-18808-Ljbffr
IT Support – Sydney employer: Preferable - Crafting Careers
Eil Global is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across our various locations in New South Wales. With a strong commitment to employee growth, we provide ongoing training and development opportunities, ensuring our team members are equipped with the latest skills in IT support and AV technologies. Our inclusive culture values teamwork and customer service, making it a rewarding place for those looking to make a meaningful impact in the IT sector.
Contact Details:
Preferable - Crafting Careers Recruitment Team
