EUC / Network Smart Hands Engineer (On Call / Casual)
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Employment Type: Independent Contractor / On Call / Casual
Work Mode: Onsite (Field Support / On‐Demand)
About the Role
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on‐call or casual basis across multiple client locations in Sydney. This is a fantastic opportunity for skilled IT professionals who enjoy flexible, field‐based work and have strong hands‐on experience in desktop, laptop, printer, and network hardware troubleshooting.
Key Responsibilities
- Provide onsite EUC and Network Smart Hands support for incidents, service requests, and installations.
- Perform break‐fix, IMAC (Install, Move, Add, Change), and preventive maintenance tasks.
- Support network device installations – routers, switches, access points, and cabling.
- Handle hardware replacements, upgrades, and troubleshooting for end‐user devices.
- Collaborate with remote support and service desk teams for timely resolution.
- Maintain accurate logs for dispatch calls, assets, and completion reports.
- Coordinate with vendors and third‐party support teams when required.
- Ensure all activities comply with client SLAs and ITIL processes.
Required Skills & Experience
- 3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
- Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
- Basic understanding of networking concepts (LAN/WAN, IP addressing, cabling, patching).
- Hands‐on experience with hardware troubleshooting (laptops, desktops, printers, peripherals).
- Familiarity with ticketing tools (ServiceNow, Remedy, or similar).
- Excellent communication and coordination skills.
- Must have a valid driver's license and willingness to travel between client sites.
Preferred Qualifications
- ITIL Foundation certification.
- CompTIA A+ / N+ or vendor certifications (HP, Dell, Cisco).
- Prior experience in casual/on‐demand support engagements.
Work Scope
- On‐demand / Casual calls during business hours.
- May include after‐hours or weekend support as per SLA.
- Reporting to: Regional Service Delivery Manager / Project Coordinator.
Interested? Let's Connect!
If you're a hands‐on IT professional who thrives in dynamic environments and enjoys flexible, field‐based work — we'd love to hear from you! Please share your updated CV along with:
- Contact Number
- Preferred Contact Time
- Current Salary & Expected Rate
- Current Location
- Visa / Citizenship Status
- Notice Period
+91-9620478661
EUC / Network Smart Hands Engineer (On Call / Casual) in Sydney employer: Preferable - Crafting Careers
Eil Global is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across our various locations in New South Wales. With a strong commitment to employee growth, we provide ongoing training and development opportunities, ensuring our team members are equipped with the latest skills in IT support and AV technologies. Our inclusive culture values teamwork and customer service, making it a rewarding place for those looking to make a meaningful impact in the IT sector.
Contact Details:
Preferable - Crafting Careers Recruitment Team
