At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware/software issues for end users.
- Company: Join EIL Global, a dynamic tech company in Perth!
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Collaborative environment with chances to work with remote teams.
- Why this job: Make a real difference by ensuring smooth IT operations and supporting users daily.
- Qualifications: 2-3 years in IT support with strong troubleshooting skills.
The predicted salary is between 62100 - 75900 $ per year.
Job Description
IT Support Engineer( Backfill Support Engineer)
Backfill Support means - Whenever the client Primary goes on leave or extra support required the Engineer should be available to support.
Greetings from EIL Global!
We are looking for an experienced EUC Support Engineer to provide onsite IT support, troubleshoot end-user hardware and software issues, and ensure smooth day-to-day IT operations at the client site.
Key Responsibilities
- Provide Level 1 and Level 2 onsite technical support to end users.
- Troubleshoot desktops, laptops, monitors, keyboards, mice, printers, scanners, and other IT peripherals.
- Install, configure, and maintain Windows operating systems and business applications.
- Support Microsoft Office 365, Outlook, Teams, and other standard productivity applications.
- Perform hardware diagnostics, software installation, system upgrades, and basic troubleshooting.
- Support user account setup, password resets, and access-related issues in coordination with the relevant teams.
- Troubleshoot network connectivity issues, including LAN, Wi‑Fi, VPN, and IP configuration.
- Support printer installation, configuration, and connectivity issues.
- Manage IT tickets, document troubleshooting steps, and ensure timely resolution in line with SLAs.
- Coordinate with remote IT teams and vendors for escalated issues.
- Maintain IT asset inventory and assist with hardware deployment and replacement activities.
- Required Skills and Experience
- Minimum 2–3 years of experience in EUC, desktop support, or IT field support.
- Strong hands‑on experience with Windows 10/11 troubleshooting.
- Good knowledge of desktops, laptops, printers, scanners, and IT peripherals.
- Basic knowledge of networking, TCP/IP, DNS, DHCP, LAN, and Wi‑Fi troubleshooting.
- Familiarity with Microsoft 365 applications, Active Directory, and user account management.
- Experience with ticketing tools and IT service management processes.
- Strong communication, customer service, and troubleshooting skills.
- Ability to work independently onsite and coordinate with remote support teams.
- Preferred Skills
- Experience with SCCM/MECM, Microsoft Intune, and endpoint management.
- Knowledge of ITIL processes and SLA-based support.
- Experience in enterprise or industrial‑site IT support.
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IT Support Engineer employer: Preferable - Crafting Careers
Eil Global is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration across our various locations in New South Wales. With a strong commitment to employee growth, we provide ongoing training and development opportunities, ensuring our team members are equipped with the latest skills in IT support and AV technologies. Our inclusive culture values teamwork and customer service, making it a rewarding place for those looking to make a meaningful impact in the IT sector.
Contact Details:
Preferable - Crafting Careers Recruitment Team
