At a Glance
- Tasks: Provide on-call IT support and troubleshoot hardware/software issues.
- Company: EIL Global, a top IT services provider in Australia.
- Benefits: Flexible freelance opportunities and competitive pay per assignment.
- Other info: Work independently while managing multiple onsite assignments.
- Why this job: Gain hands-on experience with leading enterprise clients and diverse projects.
- Qualifications: 3+ years in IT support with strong troubleshooting skills.
The predicted salary is between 33.3 - 40.7 $ per hour.
- Melbourne VIC, Australia, Australia | Posted on 09/23/2026
- IT Support Engineer (On-Call/Freelance/Casual) – Melbourne
Greetings from EIL Global!
EIL Global is a leading IT services provider delivering End User Computing (EUC), Infrastructure, Networking, and Data Centre support across the Asia Pacific and EMEA regions.
Headquartered in Adelaide, Australia, we partner with global enterprises to provide reliable onsite IT support across multiple countries.
We are currently looking for experienced IT Support Engineers to provide on-call/freelance onsite support in Melbourne.
Key Responsibilities
- Provide onsite desktop support and troubleshoot hardware and software issues.
- Perform Windows operating system installations, upgrades, and re-imaging.
- Diagnose and resolve issues related to desktops, laptops, printers, and peripherals.
- Perform basic network troubleshooting in LAN/WAN environments.
- Configure and troubleshoot routers, switches, and other network devices.
- Respond to service requests promptly while maintaining a high level of customer satisfaction.
- Document all support activities, troubleshooting steps, and resolutions accurately.
- Collaborate with internal teams and client stakeholders to ensure smooth service delivery.
Requirements
- Minimum 3 years of experience in IT support, desktop support, or field services.
- Strong hands‑on experience in desktop hardware and software troubleshooting.
- Good understanding of networking concepts, including LAN, WAN, routers, and switches.
- Experience with operating system deployment, imaging, and break‑fix support.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple onsite assignments.
Why Join EIL Global?
- Flexible on-call/freelance opportunities.
- Work with leading enterprise clients across various industries.
- Competitive compensation on a per-assignment basis.
- Opportunity to gain exposure to diverse IT infrastructure projects.
- #J-18808-Ljbffr
IT Support Engineer employer: preferable.ai
Eil Global is an exceptional employer that values flexibility and work-life balance, offering part-time and casual engagement for the On-Call IT Support Engineer role. With a strong focus on employee growth, you will have opportunities to enhance your technical skills while working in a supportive team environment. Located in vibrant Sydney, you'll enjoy a dynamic work culture that encourages innovation and collaboration, making it a rewarding place to advance your career.
