At a Glance
- Tasks: Lead a dynamic team and ensure exceptional service in a bustling restaurant environment.
- Company: Join a vibrant restaurant in Cairns with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a fun work atmosphere.
- Other info: Perfect for those who thrive in fast-paced settings and love working with people.
- Why this job: Make a real impact by creating memorable dining experiences for guests.
- Qualifications: Cert IV or equivalent and 12 months of relevant experience required.
The predicted salary is between 80000 - 80000 $ per year.
We have a full-time position for a Restaurant Supervisor available in Cairns QLD 4870.
Skills
The role requires you to have at least a relevant AQF (or equivalent) Cert IV or above + 12 months of relevant employment experience.
Responsibilities
Your role as Restaurant Supervisor is to oversee the day-to-day operations of the restaurant, supervise and train staff, coordinate service and workflows, including busy restaurant services, tour groups and functions, and ensure an exceptional customer experience while maintaining operational efficiency, compliance with relevant regulations, and effective communication with management.
Duties
- Supervise the daily operations of the restaurant to ensure smooth, efficient service across all shifts, including busy lunch and dinner services, group bookings and functions.
- Lead, supervise and train front-of-house staff, including induction, ongoing coaching, staff observations and evaluations, and ensuring required competencies are met.
- Monitor staff performance, assist with preparing rosters, approve timesheets, and address performance issues or grievances in a professional manner.
- Plan and coordinate daily work activities, allocating tasks and priorities to staff while resolving operational issues as they arise to minimise service disruption.
- Liaise closely with the Restaurant Manager, kitchen staff and event coordinators to ensure clear communication, coordination of restaurant services and implementation of management instructions and operational standards.
- Deliver a high level of customer service, including managing reservations, welcoming guests, overseeing service standards, and resolving customer complaints effectively.
- Coordinate front-of-house service for tour groups, conferences, private functions, corporate catering and special events, ensuring smooth service delivery.
- Handle cash transactions, oversee POS operations, and ensure accurate cash reconciliation procedures are followed.
- Complete end-of-day reporting, including staff cost monitoring and food and beverage cost control reporting.
- Supervise restaurant opening and closing procedures, ensuring operational checklists and company procedures are consistently followed.
- Oversee the preparation and presentation of displays, menus, and daily specials to maintain visual and brand standards.
- Supervise and assist with the preparation and service of beverages, including a range of cocktails, wines, and specialty drinks, while monitoring beverage stock rotation and wastage.
- Promote, practice and enforce workplace health and safety procedures, leading by example and ensuring compliance with all OH&S and food safety requirements.
- Coordinate and respond to emergencies by assessing risks, following emergency and evacuation procedures, and ensuring the safety of staff and patrons.
- Ensure all premises, service areas, and equipment are maintained to a high standard of cleanliness and presentation, including supervising cleaning schedules and reporting maintenance issues.
- Monitor and enforce liquor licensing requirements, ensuring responsible service of alcohol and addressing any breaches promptly.
- Maintain and supervise accurate entry of records required under relevant accounting and hospitality industry standards.
- Monitor stock levels and coordinate ordering, stocktakes and inventory control to ensure adequate supplies are maintained across all areas of the restaurant.
- Assist management with staff recruitment, onboarding and ongoing staff development as required.
- Perform other incidental and peripheral duties as reasonably requested by the employer.
Additional Attributes
- Outstanding customer service and guest engagement skills.
- Strong leadership skills with the ability to lead by example and supervise a diverse front-of-house team.
- Effective conflict resolution and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong organisational and time-management skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Experience coordinating busy restaurant services, group bookings and functions.
- Ability to maintain consistent service standards and support staff during high-pressure service periods.
Salary
The salary offered will be $70,000 to $80,000 per annum negotiated based on your experience.
Restaurant Supervisor employer: Precruitment
Join our dynamic team as a Site Supervisor Mechanical in Mount Gambier, where you will enjoy a supportive work culture that values safety and teamwork. We offer competitive performance-based pay, opportunities for professional development, and the chance to travel and experience diverse cultures while working on exciting projects in an international setting.
