At a Glance
- Tasks: Help healthcare practices onboard and achieve their goals using the PratixBI platform.
- Company: Join a dynamic team focused on customer success in the healthcare sector.
- Benefits: Competitive salary, flexible work arrangements, and direct access to the founding team.
- Other info: Immediate start available; enjoy a structured onboarding plan and career growth opportunities.
- Why this job: Make a real impact in healthcare by helping practices thrive with data-driven insights.
- Qualifications: 3+ years in customer success or account management, preferably in SaaS or healthcare.
The predicted salary is between 81000 - 99000 $ per year.
Full-time Remote – Australia
Help healthcare practices onboard, hit their KPI goals, and extract genuine, measurable value from the PratixBI platform each quarter.
Key responsibilities:
- Own the onboarding process for new practice customers — from initial data integration through to first live dashboard and quarterly review cadence.
- Conduct structured quarterly performance reviews with practice owners and managers, interpreting KPI trends and identifying improvement opportunities.
- Proactively monitor customer health metrics and intervene early when engagement or outcomes trend in the wrong direction.
- Build and maintain strong relationships with key stakeholders across each practice — owners, practice managers, and clinical leads.
- Serve as the internal advocate for customer needs, feeding structured insights into product development and operational processes.
- Develop and maintain customer success playbooks, onboarding guides, and best-practice documentation.
- Identify expansion opportunities within the existing customer base and collaborate with the broader team on renewals.
What we're looking for:
- 3+ years in a customer success, account management, or client services role, ideally within SaaS or a data-driven product environment.
- Strong analytical mindset — you're comfortable interpreting business performance data and translating it into clear, actionable insights for non-technical stakeholders.
- Excellent verbal and written communication skills; the ability to build trust with busy, professional stakeholders.
- A structured, process-oriented approach to managing a portfolio of accounts simultaneously.
- High degree of ownership — you follow through, you proactively solve problems, and you don't wait to be asked.
- Preferred: Experience working with healthcare practices, knowledge of Australian practice management systems, or a clinical/allied health background.
Employment type: Full-time
Location: Remote – Australia
Department: Customer Success
Start date: Immediate availability preferred
What we offer:
- Competitive salary commensurate with experience.
- A clearly-defined 90-day onboarding plan with measurable milestones.
- Direct access to the founding team and meaningful input into the product roadmap.
- Flexible working arrangements to suit your lifestyle.
- Work with real healthcare businesses making real decisions based on your expertise.
Customer Success Manager in Sydney employer: PratixBI
As a Customer Success Manager at PratixBI, you'll be part of a dynamic team dedicated to transforming healthcare practices through innovative technology. We offer a competitive salary, flexible working arrangements, and a clearly-defined onboarding plan that ensures your success from day one. With direct access to the founding team and opportunities for meaningful input into our product roadmap, you'll thrive in a supportive work culture that values your expertise and fosters professional growth.
