At a Glance
- Tasks: Help healthcare practices onboard and achieve their goals using the PratixBI platform.
- Company: Join a dynamic team focused on customer success in the healthcare sector.
- Benefits: Competitive salary, flexible work arrangements, and direct access to the founding team.
- Other info: Immediate start available; enjoy a structured onboarding plan and career growth opportunities.
- Why this job: Make a real impact in healthcare by helping practices thrive with data-driven insights.
- Qualifications: 3+ years in customer success or account management, preferably in SaaS or healthcare.
The predicted salary is between 81000 - 99000 $ per year.
Full-time Remote – Australia
Help healthcare practices onboard, hit their KPI goals, and extract genuine, measurable value from the PratixBI platform each quarter.
Key responsibilities:
- Own the onboarding process for new practice customers — from initial data integration through to first live dashboard and quarterly review cadence.
- Conduct structured quarterly performance reviews with practice owners and managers, interpreting KPI trends and identifying improvement opportunities.
- Proactively monitor customer health metrics and intervene early when engagement or outcomes trend in the wrong direction.
- Build and maintain strong relationships with key stakeholders across each practice — owners, practice managers, and clinical leads.
- Serve as the internal advocate for customer needs, feeding structured insights into product development and operational processes.
- Develop and maintain customer success playbooks, onboarding guides, and best-practice documentation.
- Identify expansion opportunities within the existing customer base and collaborate with the broader team on renewals.
What we're looking for:
- 3+ years in a customer success, account management, or client services role, ideally within SaaS or a data-driven product environment.
- Strong analytical mindset — you're comfortable interpreting business performance data and translating it into clear, actionable insights for non-technical stakeholders.
- Excellent verbal and written communication skills; the ability to build trust with busy, professional stakeholders.
- A structured, process-oriented approach to managing a portfolio of accounts simultaneously.
- High degree of ownership — you follow through, you proactively solve problems, and you don't wait to be asked.
- Preferred: Experience working with healthcare practices, knowledge of Australian practice management systems, or a clinical/allied health background.
What we offer:
- Competitive salary commensurate with experience.
- A clearly-defined 90-day onboarding plan with measurable milestones.
- Direct access to the founding team and meaningful input into the product roadmap.
- Flexible working arrangements to suit your lifestyle.
- Work with real healthcare businesses making real decisions based on your expertise.
Customer Success Manager in Canberra employer: PratixBI
As a Customer Success Manager at PratixBI, you'll be part of a dynamic team dedicated to transforming healthcare practices through innovative technology. We offer a competitive salary, flexible working arrangements, and a clearly-defined onboarding plan that ensures your growth and success in the role. With direct access to the founding team and opportunities to influence product development, you'll find meaningful and rewarding employment while making a real impact in the healthcare sector.
