In-Store Clienteling Manager
This role is a client-facing position dedicated to driving exceptional, personalized service for our existing VICs, while developing and expanding our local client community, driving high-value sales, and supporting excellence across the Made-to-Order, Made-to-Measure, and High-End categories.
This role will work closely with our Client Advisors, to grow long-term client relationships through targeted engagement initiatives, including personalized outreach and private appointments.
Key Responsibilities
- Analyze weekly and monthly customer data and KPIs to monitor and optimize store CRM performance.
- Partner with Store Management to develop and execute CRM action plans aligned with business objectives and the event calendar.
- Review and assess Client Advisor performance across clienteling and retail KPIs, contributing to individual development plans.
- Design and implement initiatives focused on data capture, local client retention, and brand loyalty.
- Collaborate cross-functionally to support new product launches, in-store events, and elevated client experiences from a CRM and clienteling perspective.
- Ensure store teams are fully trained and proficient in all clienteling tools.
- Support the sales team in managing and expanding the VIC client base, increasing both its size and value.
- Work closely with the local retail team to drive overall store performance.
- Stay informed on market dynamics and consumer trends to enhance the fashion awareness and expertise of store staff.
- Grow and nurture the store's client community, including networking via off-site events and external activations.
Knowledge & Skills
- A strong clienteling mindset with a refined approach to building long-term, trust-based relationships with high-net-worth clients.
- Demonstrated passion for luxury, fashion, art, and design, with a keen eye for detail and aesthetic excellence.
- Exceptional problem-solving abilities, paired with intellectual curiosity and a solution-oriented mindset.
- Highly self-motivated, poised, and results-driven, with the ability to anticipate client needs and exceed expectations.
- Polished communication and interpersonal skills, demonstrating professionalism, discretion, and emotional intelligence.
- A collaborative team player who thrives in a luxury retail environment while maintaining the autonomy to manage responsibilities independently.
- Ability to inspire and influence others through example, elevating service standards and client experience across the store.
Seniority Level
- Mid-Senior level
Employment Type
- Full-time
Job Function
- Business Development and Sales
Industries
- Retail Luxury Goods and Jewelry
In-Store Clienteling Manager in Sydney employer: Prada Group
At Prada Group, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters creativity and innovation. As a Project Manager in Australia and New Zealand, you will have the opportunity to lead high-profile retail projects while collaborating with diverse teams from around the globe, ensuring your professional growth in a supportive environment that values excellence and diversity.
