Multilingual Medical Information Specialist in Melbourne

For the past 25 years, Pro Pharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies.

Pro Pharma partners with its clients through an advise-build-operate model across the complete product lifecycle.

With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, Pro Pharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The Multilingual Medical Information Specialist is responsible for providing a high-quality Medical Information service in respect of designated clients/products.

Essential Functions

• Providing a high-quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner.
• Enquiries may be received via phone, letter, email and fax.
• Complying with the specific Working Practices which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
• Ensuring that tasks are completed within the deadlines documented in the agreed Pro Pharma Standard Operating Procedures (SOPs) and Working Practices (WPs).
• Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed Pro Pharma SOPs and WPs.
• Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing.
• Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
• Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.
• Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable.
• Ensuring that any confidential information or personal data related to Pro Pharma and its clients is managed in accordance with Data Privacy regulations as described in Pro Pharma SOPs.
• Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
• Maintaining quality in all areas of the job, particularly reporting of Adverse Events, Product Quality Complaints and logging enquiries into Enquiry Handling Systems.
• Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.
• Quality checking translations in line with the translation SOP.
• Performing additional tasks within the Company as delegated by the Manager.
• Having a good working knowledge of, and to comply with, the SOPs of Pro Pharma.
• Complying with the Company’s health and safety policies.
• Ensuring the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of Pro Pharma, its clients and employees of the business.

Qualifications

• A degree in a life science or pharmacy, or equivalent.
• Mother tongue in target language (Korean).
• Fluent in English.
• Strong translation skills.
• Able to work within a team in an open and professional manner.
• Excellent written and oral communication skills and computer literacy.
• Sound planning, prioritising and organisational skills.
• Showing an effective workload management system and meeting deadlines.
• Able to take responsibility for work allocated (ensuring tasks are followed through to completion).
• Accuracy and attention to detail.
• Able to understand and follow processes.

We celebrate our differences and strive to create a workplace where each person can be their authentic self.

We are committed to diversity, equity, and inclusion.

Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.

With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

Whilst Pro Pharma supports remote working, we also recognise the value that comes from in person collaboration.

As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager.

All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

All applications to roles at Pro Pharma are personally reviewed by a member of our recruitment team.

We do not rely on AI screening tools to support our hiring process.

You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.

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