At a Glance
- Tasks: Lead ticketing and customer management to enhance visitor experiences at Powerhouse.
- Company: Join Powerhouse, a leading cultural institution redefining museums for the 21st century.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Diverse and dynamic environment with a focus on accessibility and inclusion.
- Why this job: Make a real impact on community engagement and cultural experiences.
- Qualifications: Experience in customer service and team leadership required.
The predicted salary is between 129464 - 142666 $ per year.
The Senior Manager plays a crucial role in Powerhouse Renewal, establishing and delivering new capabilities in customer management, technology, and communications. The role leads the team and works alongside the Powerhouse program, marketing, digital and technology teams to continuously improve the customer journey to increase engagement, satisfaction, commercial outcomes, and repeat visitation through ticketing, membership, customer relationship management, commercial stakeholder management, bookings and enquiries.
The role leads the relationship with and optimises the Powerhouse ticketing and customer relationship management platform – Tessitura. The role has accountability for delivering the framework of policies, procedures and ways of working alongside the teams that deliver the highest quality ticketing, booking, box office and customer communications with a focus on accessibility, inclusion, cultural safety and exceptional customer service.
About Powerhouse: Through the renewal and across its platforms, Powerhouse will redefine museums in the 21st century by renegotiating the terms of engagement with communities, radically returning to and reckoning with its legacy as a museum of industry and fortifying its vital role in the cultural and economic ecosystems of NSW, Australia and the world. The Powerhouse, one of Australia’s oldest and most important cultural institutions, continues the delivery of its renewal program across its five platforms, Powerhouse Parramatta, Powerhouse Ultimo, Powerhouse Castle Hill, Sydney Observatory and Powerhouse Digital, our space to tell stories and provide new levels of access to the Powerhouse Collection of over 500,000 objects.
Diversity and inclusion: We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in regional locations.
Experience and function: Seniority level: Mid-Senior level, Employment type: Full-time, Job function: Customer Service, Industries: Museums, Historical Sites, and Zoos.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Senior Ticketing Manager in Sydney employer: Powerhouse
Joining Powerhouse as a Creative Studio: Blaklist Intern offers a unique opportunity to immerse yourself in a vibrant work culture that champions creativity and community engagement. Located in the heart of Haymarket, this role not only provides hands-on experience in youth facilitation and creative program delivery but also allows you to learn from seasoned professionals in the arts and media sectors. With a commitment to diversity and inclusion, Powerhouse fosters an environment where every voice is valued, making it an excellent employer for those seeking meaningful and rewarding experiences.
