Customer Service Officer (Fixed Term Contract)
Ready to build a career with a team that keeps customers moving?
Power Equipment Pty Ltd is looking for a passionate, customer-focused professional to join our Spare Parts team on a fixed-term contract through to June 2027, covering a period of parental leave. In this fast-paced and rewarding role, you'll work closely with our National Dealer Network and an experienced team to deliver outstanding service, provide timely solutions, and help ensure our customers have the parts they need to keep their businesses operating at their best.
Responsibilities include, but are not limited to
Answer high volume enquiries via phone and email
Processing and following up customer orders, quotes and telephone enquiries
Managing customer expectations and investigation of orders
Support Internal staff
Ensure complaints are resolved or escalated when required
Administration tasks, including data entry order and account reconciliation
Additional tasks in the scope of the Spare Parts Department as required
To excel in this role, we are looking for the following skills
2 years customer service experience
Ability to handle high volume in a fast-paced environment
Customer focused mindset
Friendly and professional customer service manner
Strong verbal and written communication skills
High Attention to detail
What's in it for you?
Full Time, Monday to Friday with flexible hours
Generous Salary on offer
Join a 31-year-old, Australian owned Business
Clean and Modern working environment
Onsite Gym and Parking
Great team who takes pride in providing exceptional service
Enjoy Monthly Staff functions
All uniform and PPE provided
Customer Service Officer (Fixed Term Contract) in Casey employer: Power Equipment
As a Warranty & Aftersales Administration Coordinator, you'll thrive in a supportive and dynamic work environment that values your contributions and fosters professional growth. Our company prioritises employee development through ongoing training and mentorship, ensuring you have the tools to excel in your role while enjoying a collaborative culture that encourages open communication and teamwork. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a strong commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
