Sales Merchandiser: Pottery Barn Kids

Sales Merchandiser – Pottery Barn Kids

Our Pottery Barn Kids store in Chadstone is looking for a Sales Merchandiser (also known as a Visual Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast‑paced, specialty retail environment. This is a permanent, part‑time position offering 40 hours per fortnight with a fixed two‑week rotating roster, including alternate weekends.

What You Will Be Doing

• Ensure the store upholds visual presentation, replenishment, cleanliness, safety, and back‑of‑house standards to create an inviting shopping environment while showcasing our furniture and homewares through strategic merchandising.
• Create unique and engaging experiences for customers by sharing your expertise and helping them enhance their homes, delivering exceptional customer service.
• Assist with opening and closing procedures, register operations, and back‑office tasks to provide operational support to the store management team, ensuring smooth store operations.
• Use effective selling techniques and in‑depth product knowledge to drive sales and achieve KPIs.
• Create a positive and inclusive environment within a dynamic and supportive team.

What You Will Bring To The Role

• 1–2 years retail or visual merchandising experience (preferred).
• Strong eye for detail, layout, and brand presentation.
• Great communication and leadership skills.
• Ability to prioritise, multitask and work hands‑on.
• Flexible availability, including after‑hours setups and peak trading periods.

Physical Requirements

• Ability to be mobile in the store and back‑of‑house areas, including standing for long periods.
• Ability to climb ladders and use other equipment in line with safety standards.
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.

Benefits

• Generous employee discounts to enjoy our amazing products.
• Paid parental leave to support you through life’s most important milestones.
• Access to a confidential Employee Assistance Program for personal and professional support.
• Career growth opportunities with real investment in your development.
• A supportive, collaborative team culture where your success is celebrated.
• The chance to be part of a fast‑growing global business with an entrepreneurial spirit.

Availability

• Week 1 – Monday 11:00‑18:30; Tuesday 8:00‑15:30
• Week 2 – Monday 13:30‑18:30; Tuesday 8:00‑16:00; Saturday 8:00‑16:00; Sunday 9:00‑16:00

Requirements

• 1–2 years retail or visual merchandising experience (preferred).
• Strong eye for detail, layout, and brand presentation.
• Great communication and leadership skills.
• Ability to prioritise, multitask and work hands‑on.
• Flexible availability, including after‑hours setups and peak trading periods.
• Only candidates with permanent work rights in Australia will be considered.