At a Glance
- Tasks: Assist customers with queries and provide fair financial solutions.
- Company: Positive Salary Packaging, a supportive and respectful workplace.
- Benefits: Flexible work options, ongoing training, and novated leasing perks.
- Other info: Join a dynamic team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
At Positive Salary Packaging, we don’t just offer novated leasing — we help people take control of their finances with simple, fair, and accessible solutions. We’re a team that believes in doing the right thing — for our customers, our partners, and each other. We’re growing fast, but we’re staying true to what makes us special: a workplace built on respect, honesty, and genuine conversations. Here, your ideas matter, your growth is supported, and your work makes a real impact.
You will be working hybrid between our Head Office in Newstead and home.
What you'll do
- Handle and respond to customer queries via email and phone
- Build and maintain positive relationships with customers
- Guide customers through account management processes
- Address queries and resolve all issues relating to account changes, contract terms and claims processing
- Identify and investigate discrepancies with incoming, outgoing and unexpected transactions
Our ideal new addition will have:
- Experience in customer service particularly within novated leasing, salary packaging or financial services
- Experience in developing and documenting processes and system guidance
- Proficiency in Microsoft Office suite and experience with Salesforce and/or Catch-e is advantageous.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
Why Join Positive?
- Make a real difference– Help Australians access smarter, fairer ways to drive the car they want.
- Grow your way– Ongoing training and development to support your career.
- Be part of a great team– Our supportive team environment fosters connection and results.
- Flexible work options– 50% WFH arrangement to help to balance work and life.
- Novated leasing benefits – of course!
At Positive, your work really means something. You’ll feel supported, encouraged, and proud of what you do. Positive Salary Packaging is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Assist Consultant in Brisbane employer: Positive Salary Packaging
At Positive Salary Packaging, we pride ourselves on being an exceptional employer that values respect, honesty, and genuine conversations. Our supportive work culture encourages personal growth and development, offering ongoing training opportunities to help you thrive in your career. With a flexible hybrid work model between our Head Office in Newstead and home, along with unique novated leasing benefits, you'll find a meaningful and rewarding environment where your contributions truly matter.
