At a Glance
- Tasks: Connect people to vital services and lead creative marketing initiatives.
- Company: Positive Mind Body, a team dedicated to improving lives through behaviour support.
- Benefits: Competitive salary, flexible work options, and professional mentoring.
- Other info: Join a values-driven team with opportunities for growth across Australia.
- Why this job: Make a real difference in people's lives while shaping impactful marketing strategies.
- Qualifications: Tertiary qualification in Communications or Marketing and experience in client services.
The predicted salary is between 75000 - 85000 $ per year.
Join Positive Mind Body - Help more people access quality behaviour support.
About Positive Mind Body (PMB for short!) We're a team of behaviour support practitioners committed to improving the quality of life of people with disability. Every referral we accept, every plan we write, and every family we support is a chance to make a real difference in someone's life - and that impact reaches far beyond our practitioners.
As our Marketing & Client Services Coordinator, you'll be one of the first points of contact for many of the people we support, helping connect them to the services that will change their lives, and helping tell the story of the work we do. It's more than a coordination role - it's a genuine opportunity to be part of something that matters. Everything we do comes back to our values of teamwork, commitment, professional excellence, connections, and humanity, and this role sits right at the heart of bringing them to life.
The Role
We're looking for an organised, creative and people-focused Marketing & Client Services Coordinator to join our team. You'll be a point of contact for new and existing participants and referrers, and the driving force behind how Positive Mind Body presents in the community and online. This is a genuinely blended role. You'll lead our marketing and keep our client processes running smoothly.
- Marketing & growth:
- Leading social media and digital marketing initiatives
- Designing promotional materials and building brand awareness
- Building relationships with referral partners, community groups and sector networks
- Representing PMB at expos, community events and professional forums
- Tracking engagement and conversion data to see what's working
- Client services:
- Managing referrals from first enquiry through to onboarding
- Assist/provide oversight in renewing service agreements, and following up on renewals
- Keeping CRM and participant records accurate and confidential
- Following up with participants, families and referrers so nothing falls through the cracks
- Making sure intake processes and marketing materials meet NDIS requirements
Support
You'll report directly to our COO and CEO, so your ideas will reach the people who make decisions. What support looks like:
- Regular supervision and professional mentoring from leadership
- A structured 6-month probation with regular check-ins and review
- Access to our Employee Assistance Program (EAP)
- Real input into improving our intake and referral systems
You’ll have the freedom to bring your ideas to the table, with clear direction and a leadership team that backs your growth.
How you will work
Gold Coast-based, with travel for community and stakeholder engagement. Hybrid working model with genuine flexibility - WFH & from our office. No micromanagement - we trust you to do your job.
What you will get
75,000-85,000 base + super Direct working relationship with the CEO and COO The chance to shape the marketing and intake function of a growing national provider A values-driven team working across Adelaide, Brisbane, Gold Coast and Sydney.
What you will need
- Tertiary qualification in Communications, Marketing, or Allied Health
- Experience in marketing coordination or client services, ideally within an NDIS or health context
- Knowledge of the NDIS Quality and Safeguards Framework
- Strong written, verbal and digital communication skills
- Excellent organisation and time management, since you'll be juggling campaigns and admin deadlines
- Working with Children Check
- National Police Check (no older than 12 months)
- NDIS Worker Screening Check
- Current Australian driver's licence (P2 or higher)
Marketing & Client Services Coordinator employer: Positive Mind Body
At Positive Mind Body, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of people with disabilities. Our Gold Coast location offers a vibrant work culture that values teamwork, creativity, and professional growth, providing you with the opportunity to directly influence our marketing strategies and client services. With a supportive leadership team, flexible working arrangements, and a commitment to employee development, joining us means being part of a passionate team that truly cares about the community we serve.
