Fun, supportive & genuinely friendly team culture
Are you a people person who enjoys delivering exceptional customer service and contributing to a company’s overall sales function and success? If so, this is the perfect opportunity to join a growing team with real career growth.
About the role
This is a customer-facing internal sales role with strong relationship-building focus. You will work with architects, interior designers, builders, and retail customers, managing inbound and outbound communications while converting enquiries into sales orders.
Key responsibilities
- Managing Sales email enquiries and front of house.
- Managing inbound and outbound phone enquiries and converting them into sales orders
- Preparing and processing quotes, orders, returns and credits accurately
- Proactively following up customers to progress quotes, check stock needs, and introduce relevant products
- Supporting external sales representatives by maintaining strong day-to-day customer contact
- Identifying opportunities to upsell, cross-sell, or re-engage existing customers
- Maintaining accurate customer and sales activity records in the CRMWorking closely with warehouse and sales teams to ensure smooth order fulfilment
- Sharing customer insights to help improve service, sales processes, and product focus
- Be part of the training development by proactively helping to build the training manual as you learn
About you
- A minimum of 1-2 years' experience in internal sales or customer service roles is required
- Background in internal sales, customer service, administration, reception, or coordination roles
- Experience in trade wholesale, distribution, retail, or supplier environments
- Familiarity with NetSuite, Salesforce, or similar systems (or confidence learning new platforms)
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