At a Glance
- Tasks: Process Freedom of Information requests and manage health information records.
- Company: Join Portland District Health, a community-focused health service.
- Benefits: Salary packaging, ongoing training, flexible work, and free parking.
- Other info: Enjoy beautiful surroundings and a great work-life balance in Glenelg Shire.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Customer service experience and computer literacy are essential.
The predicted salary is between 63000 - 77000 $ per year.
An exciting and rewarding opportunity is available for a suitably qualified candidate to join the Health Information Services team at Portland District Health.
You are responsible for providing Health Information administrative services, including accurate and timely processing of Freedom of Information (FOI) requests in accordance with the Freedom of Information Act 1982 (Vic), Office of the Victorian Information Commissioner (OVIC) guidelines, and organisational policies and procedures incorporating high level consumer service with efficient and accurate processing of health information records, data and requests.
Your focus will be on ensuring patient information is complete, accurate, maintained, and protected; whilst facilitating access to healthcare providers for ongoing patient care. Confidentiality, privacy and data integrity are essential to all aspects of the position. You will work within the Health Information Services team and liaise with staff, clients, health professionals and external agencies; contributing to patient care by providing safe and high-quality health information services.
About you:
- Experience in providing quality customer service
- Demonstrated computer literacy with accurate data entry
- Demonstrated capacity to follow procedures, manage time and organise workload efficiently
- Ability to work positively and constructively with staff from a variety of professional backgrounds
- Previous experience working in the health industry - desirable
- Freedom of Information experience - desirable
About us:
Portland District Health (PDH) provides an integrated health service for the community. The hospital was established in 1856 on the current site and now provides a comprehensive range of services that include:
- Hospital based Medical and Surgical services, Medical Imaging (Radiology), Pharmacy and Pathology
- A 24/7 Urgent Care Centre for emergency treatment
- Residential aged care for 30 residents at Harbourside Lodge
- An extensive range of primary and community services for the local community
PDH delivers services from a single campus, employs around 470 staff with an FTE of approximately 290, and has an active volunteer workforce. The People and Culture Unit sits within the Corporate Services Directorate, with other Units including Finance, Building Services, Food Services, Environmental Services, Executive Support, Administration and Health Information.
Additional Benefits:
- Salary Packaging
- Ongoing training and professional development opportunities
- Social Club
- Free parking
- Portland Leisure & Aquatic Centre corporate rates
- Flexible working conditions
- Employee Assistance program
- Relocation assistance available – conditions apply
The Region – Glenelg Shire:
Appreciate the beautiful surroundings of the Glenelg Shire, trek the Great South West Walk, Bridgewater Bay's rugged coastline, or explore Budj Bim (a World Heritage site) and Mount Richmond National Park. Affordable coastal, rural and low density urban housing, a choice of private and public primary and secondary school makes Portland an ideal place to work, live and raise a family.
The successful applicant will be required to be eligible for and undergo the following:
- Police Record Check
- Current Victorian Working with Children's check
- Current Immunisation status. This role must meet the requirements of the Portland District Health Immunisation Policy.
Applications close: Tuesday 27th October 2026 at 12.00pm. Portland District Health encourage and welcome applications from First Nation People, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.
HEALTH INFORMATION SUPPORT OFFICER - FREEDOM OF INFORMATION in Portland employer: Portland-District-Health-
Portland District Health is an exceptional employer that prioritises the well-being and professional growth of its staff, offering ongoing training and development opportunities in a supportive work culture. Located in the picturesque Glenelg Shire, employees enjoy flexible working conditions, salary packaging, and access to recreational facilities, making it an ideal place to balance work and life while contributing to meaningful healthcare services in the community.
