Administration Clerk – Consulting Suites in Portland

As an Administration Clerk, you are a vital member of the administrative support team. Provide efficient, professional and patient-focused administrative support to the Consulting Suite, ensuring the seamless coordination of specialist clinics, patient appointments, clinician schedules and associated administrative services. Act as the first point of contact for patients, families, visitors and clinicians attending the Consulting Suite, delivering a welcoming, responsive and customer-focused experience.

Accurately maintain, access and update patient information using electronic health record systems, including TRAK and Zedmed, ensuring data integrity and timely documentation. Support the efficient day-to-day operation of the Consulting Suite through appointment management, reception services, correspondence, billing and general administrative functions. Facilitate effective communication between patients, families, medical specialists, allied health professionals and hospital staff to support continuity of care and service delivery.

Demonstrate strong organisational, problem-solving and multitasking skills to effectively manage competing priorities in a busy healthcare environment. Ensure all administrative activities are undertaken in accordance with PDH policies and privacy.

Qualifications - Essential:

• Demonstrated administrative clerical experience
• Demonstrated high computer literacy with data entry skills
• Ability to determine priorities, multi-task and organise workload effectively and efficiently

Experience and/or Specialist Knowledge - Essential:

• Striving for a high standard of excellence with work processes and outcomes
• Striving for high customer satisfaction with a helpful and friendly attitude when interacting with internal and external stakeholders
• Being respectful, approachable and team-oriented, building strong working relationships and a positive work environment
• Taking ownership of your work, doing what is needed without being asked and following through when required
• Being receptive to feedback, willing to learn, embracing continuous improvement
• Ability to use a variety of computer software

Desirable:

• Cert III or Cert IV in Business Administration regarded favourably
• Medical Terminology certificate

Portland District Health (PDH) provides an integrated health service for the community. The hospital was established in 1856 on the current site and now provides a comprehensive range of services that include hospital-based medical and surgical services, medical imaging (radiology), pharmacy and pathology, a 24/7 urgent care centre for emergency treatment, residential aged care for 30 residents at Harbourside Lodge, and an extensive range of primary and community services for the local community.

PDH delivers services from a single campus, employs around 470 staff with an FTE of approximately 290, and has an active volunteer workforce. The People and Culture Unit sits within the Corporate Services Directorate, with other Units including Finance, Building Services, Food Services, Environmental Services, Executive Support, Administration and Health Information.

Additional Benefits:

• Salary Packaging
• Ongoing training and professional development opportunities
• Social Club
• Free parking
• Portland Leisure & Aquatic Centre corporate rates
• Flexible working conditions
• Employee Assistance program
• Wellbeing Initiatives
• Relocation assistance available – conditions apply

The Region – Glenelg Shire: Appreciate the beautiful surroundings of the Glenelg Shire, trek the Great South West Walk, Bridgewater Bay's rugged coastline, or explore Budj Bim (a World Heritage site) and Mount Richmond National Park. Affordable coastal, rural and low-density urban housing, a choice of private and public primary and secondary schools makes Portland an ideal place to work, live and raise a family.

Applications from employment agencies may be submitted; however, PDH will not accept liability for the agency costs and fees. The successful applicant will be required to undergo a Police Record Check or NDIS Worker Screening Check (please see position description) and provide current immunisation status. This role must meet the requirements of the Portland District Health Immunisation Policy.

Applications close: Wednesday 11th November 2026 at 12.00pm. Portland District Health encourages and welcomes applications from First Nation People, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.