Senior IT Service Desk Lead - IT/OT & On-Call Support in Newcastle

Senior IT Service Desk Lead - IT/OT & On-Call Support in Newcastle

Newcastle Full-Time On-site
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Port Authority of New South Wales in Newcastle is hiring a Senior IT Service Desk Analyst. The role focuses on level 1 and 2 IT/OT support, serving as a key escalation point to improve service reliability and user experience for port operations.

Based in Newcastle, the position reports to the Service Delivery Manager in Sydney. Responsibilities include incident management, updates to ITSM tickets, and provisioning for new starters and leavers across IT and OT environments.

Senior IT Service Desk Lead - IT/OT & On-Call Support in Newcastle employer: Port Authority of New South Wales

At Port Authority of New South Wales, we pride ourselves on fostering a dynamic and inclusive work environment where your contributions truly matter. As a Marine Pilot at Port Kembla, you'll benefit from comprehensive training programs aimed at advancing your career while enjoying excellent salary packaging, generous leave options, and ongoing professional development support. Join us to be part of a team that values diversity, innovation, and the opportunity to make a significant impact in the maritime industry.

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Contact Details:

Port Authority of New South Wales Recruitment Team