Lead a POP MART store | Global Pop-Culture Retail
Base salary $73k - $75k base (negotiable on experience) + Super + Bonus
STORE MANAGER — POP MART
Lead a POP MART store | Global Pop-Culture Retail
Base salary $73k - $75k base (negotiable on experience) + Super + Bonus
Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.
This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.
Why You'll Love Working at POP MART
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Work with products customers genuinely love — collectors, fans and families
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Weekly new releases keep every day exciting and fast-moving
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Clear career progression opportunities within a growing business
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Job security with a rapidly expanding global brand
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Monthly product incentives (post-probation)
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Monthly performance bonus
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Supportive, energetic and inclusive team culture
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Annual POP LAND (Beijing) pass
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A colourful, creative retail environment
What You'll Do
Lead & Develop the Team
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Recruit, coach and develop high-performing teams
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Create a positive, accountable and customer-focused culture
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Conduct regular performance and development conversations
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Support succession planning and talent development
Drive Commercial Results
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Deliver sales, wage and KPI targets
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Analyse store performance metrics and implement action plans
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Drive productivity, profitability and operational excellence
Lead Store Operations
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Manage inventory accuracy, deliveries and stock control
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Ensure compliance with company policies and procedures
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Maintain exceptional visual merchandising and presentation standards
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Lead successful execution of product launches and promotional campaigns
Champion Customer Experience
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Lead from the front during daily trade
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Deliver exceptional service standards
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Create memorable experiences for collectors, fans and customers
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Foster a customer-first culture throughout the store
Who You Are
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An experienced Store Manager from a high-volume retail environment
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A confident and engaging people leader
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Commercially focused with a proven track record of delivering results
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Skilled at coaching and developing teams
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Organised, resilient and adaptable
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Passionate about customer experience and operational excellence
Availability Requirements
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Flexible availability across all 7 days is required.
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Typical rosters include weekends, late-night trading and public holidays.
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We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
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While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
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Availability throughout peak trading periods, including November to January, is essential.
Eligibility
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Full, permanent Australian working rights required
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Store Manager - CHATSWOOD in Willoughby employer: Pop Mart
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and passion for pop culture. As a Store Manager in Chermside, you'll enjoy clear career progression opportunities, competitive salary packages, and monthly performance bonuses, all while leading a dynamic team in a fast-paced retail environment filled with exciting new products. Join us to be part of a rapidly expanding global brand where your contributions are valued and rewarded.
