SALES ASSOCIATE — POP MART
Global Pop-Culture | Immediate Start
Positions Available:
- Full-Time (CBD, Highpoint) - Base salary $61,000 p.a
- Christmas Casuals (CBD & Highpoint) - Base pay $35 p.h
Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.
This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.
Why You'll Love Working at POP MART
- Work with products customers genuinely love — collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Clear career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
What You'll Do
Deliver Great Customer Experiences
- Engage customers confidently and provide friendly, energetic service
- Share product knowledge and introduce new collections
- Support sales through upselling and cross-selling opportunities
Maintain Store Standards
- Replenish stock and maintain visual merchandising standards
- Support deliveries, stock counts and inventory accuracy
- Keep the store clean, organised and customer-ready
Support Daily Store Operations
- Process transactions accurately through POS systems
- Follow store procedures and loss prevention standards
- Support product launches and peak trading periods
Our Ideal Candidate
Want to know what we're looking for? Here's what will help you stand out at POP MART:
- Confident, outgoing and customer-focused
- Passionate about retail, pop culture, collectibles or fandom-led brands
- Demonstrates genuine interest in POP MART products, collectible figures and character IPs
- Has researched POP MART and can speak beyond simply naming our characters and IPs, demonstrating an understanding of their stories, appeal and connection with collectors
- Energised by fast-paced, high-volume retail environments
- Reliable, positive and adaptable with a strong work ethic
- Strong communicator with excellent attention to detail
- Takes ownership, follows processes and maintains high standards
- Proactive problem-solver who can work independently
- Flexible to work weekends, public holidays and peak trading periods
- Mandarin or additional language skills are highly regarded, but no essential.
Full-Time Availability Requirements
- This is a permanent full-time position averaging 38 hours per week.
- Flexible availability across all 7 days is required.
- Typical rosters include weekends, late-night trading and public holidays.
- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
- As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
- Availability throughout our peak trading season (November to January) is essential.
Casual Availability Requirements
- This is a position offered on a casual basis
- Availability to work 3–4 days per week is required.
- Applicants must be available to work at least one weekend day and one late-night trading shift each week.
- Rosters are planned in advance to support consistency and work-life balance.
- Flexibility to support business needs, peak trading periods and major product launches is expected.
- Availability throughout peak trading periods, including November to January, is essential
Eligibility
- Full permanent working rights in Australia required for full-time
- Must be able to commit to availability requirements
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Sales Associates I CBD & Highpoint I Full-time & Casual in Melbourne employer: Pop Mart
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and passion for pop culture. As a Store Manager in Chermside, you'll enjoy clear career progression opportunities, competitive salary packages, and monthly performance bonuses, all while leading a dynamic team in a fast-paced retail environment filled with exciting new products. Join us to be part of a rapidly expanding global brand where your contributions are valued and rewarded.
