At a Glance
- Tasks: Deliver amazing customer experiences and support sales in a vibrant retail environment.
- Company: Join POP MART, a global leader in pop culture and art toys.
- Benefits: Enjoy flexible hours, career growth, and monthly product incentives.
- Other info: Exciting opportunities during peak season and a creative work atmosphere.
- Why this job: Be part of a fun team and work with products that fans love.
- Qualifications: Confident communicators with a passion for retail and pop culture.
The predicted salary is between 15.3 - 18.7 $ per hour.
Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As POP MART continues to grow across Australia and New Zealand, we are strengthening our local team to support an engaging employee experience and scalable business operations. We’re hiring Casual Sales Associates to join our team. This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.
Why You’ll Love Working at POP MART
- Work with products customers genuinely love — collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Clear career progression opportunities within a growing business
- Job security with a rapidly expanding global brand
- Monthly product incentives (post‑probation)
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
What You’ll Do
- Deliver Great Customer Experience
- Engage customers confidently and provide friendly, energetic service
- Share product knowledge and introduce new collections
- Support sales targets through upselling and cross-selling
- Maintain Store Standards
- Replenish stock and maintain strong visual merchandising
- Keep the store clean, organised and customer-ready
- Support deliveries, stock counts and inventory accuracy
- Support Daily Store Operations
- Process transactions accurately through POS
- Follow store procedures and loss prevention measures
- Support product launches and peak trading periods
Who You Are
- Confident and customer-focused communicators
- Passionate about retail, pop culture or collectibles
- Energised by fast-paced, high-volume environments
- Reliable, positive and able to stay composed during busy periods
- Quick learners with strong attention to detail
Availability Requirements (Important)
- Flexible availability (must be available at least one weekend day, and one of the late-night trades on Thursday or Friday)
- Typical rosters include weekends and late shifts
- Able to work shopping centre hours
- Open availability during peak season November to January each year
How to Apply
To apply, please submit your resume (including month/year dates) and a short cover letter outlining why POP MART interests you, your favourite POP MART character or IP, and a time you delivered great customer service. Please note: Generic applications may not be considered.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Christmas Casual Sales Associate employer: POP MART OCEANIA PTY LTD
At POP MART, we pride ourselves on being a dynamic and innovative employer that fosters a collaborative work culture in the heart of Sydney's CBD. As an HR Generalist, you'll enjoy a broad and autonomous role with ample opportunities for professional growth, while contributing to our mission of bringing joy through pop culture. With access to modern office facilities, fitness amenities, and a commitment to employee engagement, POP MART is dedicated to creating a positive and rewarding workplace experience.
