Responsible for creating a competitive and profitable work environment which is focused on optimising the customer experience. The Retail Manager is accountable for successfully implementing and maintaining all Company policies and procedures in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development across the Poolwerx Shailer Park retail network.
Key responsibilities
Maintain a clean and safe working environment adhering to WH&S policies & procedures
Manage the quarterly retail safety hub audit
Implement the local area marketing, sales and promotional programs and ensure team are completing marketing activities
Monitor the key indicators in the Business Plan, in particular the sales and profit indicators
Review P & L's, investigate any variances, develop and implement appropriate improvement strategies
Conduct the recruitment and selection of all retail team members, ensuring that recruitment processes always follows a formal, logical and professional manner in accordance with Company practices
Arrange the onboarding of all team members, ensuring that all induction and training activities are complete
Hold monthly toolbox talks with team - review, preview and education
Manage inventory for retail business including reviewing and placing stock orders on a weekly basis ensuring that efficient stock levels are maintained for trade
Complete and post rosters in a conspicuous place at least 7 days in advance and ensure roster and labour compliance and accurate payroll reporting
About you
Highly experienced Customer Service and sales background
Experience managing retail sales targets and team members
Industry specific WHS knowledge and understanding
High level of industry specific technical knowledge (products & equipment)
Experience managing financials (profit, loss and inventory)
Ability to independently solve problems
Confident managing sales, profit margins and cost reduction
Positive attitude and adaptability with technology
About us
Poolwerx Shailer Park is a service and retail business committed to creating poolside memories for our clients through informed and honest advice and excellent customer relations.
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Retail Manager: Elevate Customer Experience & Profit in Brisbane employer: Poolwerx
Join our innovative and rapidly expanding team as a Remote Appointment Generator, where you can enjoy the flexibility of working from anywhere in Australia. We prioritise a healthy work-life balance and offer competitive pay with performance-based bonuses, alongside ample opportunities for personal and professional growth. Our supportive and fun work culture encourages collaboration and empowers you to thrive while building meaningful relationships with potential clients.
