At a Glance
- Tasks: Manage inventory and fulfilment processes to ensure smooth product movement.
- Company: Join ESK, a leading Australian skincare brand with a strong customer base.
- Benefits: Competitive salary, superannuation, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement opportunities.
- Why this job: Be at the heart of operations and make a real impact in a dynamic environment.
- Qualifications: Experience in operations, logistics, or supply chain within eCommerce is essential.
The predicted salary is between 110000 - 130000 $ per year.
ESK (Evidence Skincare) is an Australian science-led skincare brand known for its clinically backed formulations and strong customer loyalty. The brand sells to customers in Australia, the United States and the United Kingdom, mainly through its own eCommerce channel, with a smaller wholesale channel supplying clinics.
The business runs its own fulfilment warehouse in Banksmeadow and works with 3PL partners in the US and UK. It ships around 1,000 orders a week across approximately 40 active SKUs. Cin7 sits at the centre of its operations, connected to Shopify, ShipStation and its 3PL platform.
The Inventory and Fulfilment Manager is responsible for every point of physical product movement at ESK and for the systems that track it. The role covers:
- forecasting demand and planning production, with lead times of three to five months
- sourcing and ordering raw materials and packaging
- placing purchase orders with the contract manufacturer
- moving finished goods to the Sydney warehouse and international 3PLs
- making sure customers receive their orders quickly and in good condition
Key responsibilities include:
- owning Cin7 and keeping data in sync across Shopify, ShipStation and the 3PL platform
- completing the setup of unit values in Cin7 so cost of goods can be reported accurately
- overseeing the Banksmeadow warehouse team
- managing 3PL partners in the US and UK against agreed SLAs
- tracking fulfilment performance, including OTIF, stockout days, inventory accuracy, mispicks and cost per order
- building vendor scorecards and using performance data to negotiate MOQs, payment terms and lead times
- writing SOPs and running a weekly cross-functional operations meeting
The first 90 days:
- Days 1 to 30: map the full product flow, validate inventory accuracy and build a weekly operations dashboard.
- Days 31 to 60: take ownership of the ordering rhythm, clean up data flows between systems and put core SOPs in place.
- Days 61 to 90: introduce vendor scorecards, a rolling procurement plan and a documented logistics playbook.
ESK is looking for someone with:
- a background in operations, inventory, logistics or supply chain within an eCommerce or consumer products business
- experience managing purchase orders, production planning, and raw material and packaging inventory
- experience working with manufacturers, suppliers, freight forwarders and 3PL partners
- strong critical thinking
- the ability to design systems and processes
- comfort working with data and building simple dashboards
The role suits someone who is quick to learn, takes ownership of outcomes, and works through problems with logic and data.
Inventory & Fullfilment Manager in Sydney employer: Pony Express Talent Delivery
Interfi is an exceptional employer, offering a dynamic work culture that encourages innovation and collaboration in the heart of Sydney. With a focus on employee growth, team members have the unique opportunity to shape the new field operations practice while enjoying a hybrid work environment and competitive benefits, including quarterly bonuses and clear career pathways. Joining Interfi means being part of a forward-thinking company that values direct communication and empowers its employees to take ownership of their projects.
Contact Details:
Pony Express Talent Delivery Recruitment Team
