This role is based in either our Melbourne (Campbellfield) or Leeton NSW Office.
About the Role
The Customer Service Coordinator plays a vital role ensuring processes are executed to a standard of excellence, consistency and with efficiency to support the functions of the Sales Team. It is a varied role that works closely between our Territory Sales Managers, Manufacturing and Logistics Teams to streamline the flow of work from quotation stage to Manufacturing and dispatch.
Performance Objectives & Key Responsibilities
Deliver against a defined set of Sales KPI's measured across daily, weekly and monthly
intervals.
- Prepare customer quotations as needed to support field sales.
- Assist gathering necessary client data to ensure accurate and professional documentation management.
- Maintain pricing and other support tools to make sure information facilitating sales are accurate and accessible.
- Be a secondary local point of contact for Customer inquiries & Problem solving.
- Facilitate credit/returns processes and quality issues ensuring correct process and documentation is in place.
- Liaise with Logistics and Manufacturing to support a positive customer experience.
- Contribute to the maintenance and continuous improvement of Data quality in CRM and Order processing platforms.
- Ensure Export administration functions are completed efficiently and accurately.
- Perform 'over the counter sales' duties.
- Coordinate customer communications: liaise with BDMs, send dispatch notifications once logistics confirms pickup, and record PODs.
- Prepare sales reports on a regular basis.
- Perform other Sales related ad-hoc tasks as requested.
Top requirements in a candidate
- Experience in a customer service role or similar, demonstrating an ability to manage multiple priorities efficiently while maintaining high service standards.
- Excellent verbal and written communication skills, with experience in creating
- Great inter-personal skills to develop strong internal and customer relationships.
- Strong time management skills to succeed in a fast-paced environment.
- Great attention to detail.
- A hunger to learn, grow, and develop new skills and office tools.
- Proficient in using Microsoft Office Suite.
- Experience with NetSuite and HubSpot CRM is advantageous.
- Supportive culture of excellence, teamwork, and continuous improvement.
- Ongoing career development opportunities and on-the-job training.
- Enjoy a varied role as part of a passionate Sales team committed to growing the business to the next level.
- Be part of a purpose driven, family-owned business in a high impact role.
- Competitive base salary with performance-based incentives.
- Opportunity to make a significant contribution to business growth and
