At a Glance
- Tasks: Support the sales team by processing orders, managing customer inquiries, and coordinating deliveries.
- Company: Join Polyaire, a leading HVAC distributor with over 50 years of experience.
- Benefits: Enjoy a competitive salary, work-life balance, and opportunities for professional growth.
- Other info: Free uniform, employee perks, and a supportive work environment await you!
- Why this job: Be part of a dynamic team that values collaboration and innovation in the HVAC industry.
- Qualifications: Experience in administration or sales support, strong attention to detail, and good communication skills.
The predicted salary is between 49500 - 60500 $ per year.
About Us
Polyaire is a wholesale distributor of air conditioning products, established in 1973, with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses. Our values shape how we work: we are all in, work smart, get it done, and provide cool service with a warm smile. Our customers and suppliers are treated like valued partners, working closely and openly towards sustainable solutions.
About The Role
The Internal Sales Coordinator supports activities of the QLD Commercial division, assisting the Commercial Manager and the Senior Project Manager, Project Manager, and Project Coordinator across Tier 1, Tier 2, and Tier 3 commercial projects. This includes:
- Sales order processing
- Invoicing
- Customer liaison
- Delivery scheduling
- Transport coordination
- Purchase order management
- Quotation support
This role is the operational backbone of the commercial team, ensuring throughput, accuracy, and customer confidence by keeping the processing, documentation, and administrative workflows running across all active projects and customer accounts.
Key Responsibilities
- Process sales orders and invoices accurately and in a timely manner
- Raise and receipt purchase orders into the system as instructed
- Track, manage, and process change orders in the system
- Monitor overdue orders and update due dates as required
- Respond to customer enquiries regarding delivery updates, stock availability, and order status
- Communicate relevant order and delivery information accurately to clients, branch staff, and the commercial team
- Keep the Commercial Manager and project management team informed about order status and any issues that may impact client relationships or project timelines
- Arrange transport for outgoing orders, coordinating with freight providers and branch logistics
- Track deliveries and proactively communicate any delays or changes to customers and the project management team
- Process smaller pricing enquiries in accordance with sales and pricing policy
- Support the Commercial Manager and project management team with quotations and general enquiries
- Check quotes against drawings and specifications to ensure accuracy
- Provide product and order-related information to customers within established guidelines
- Escalate non-routine commercial, technical, or customer issues promptly to the relevant manager
- Identify and flag potential order, delivery, or documentation issues early to minimise impact on customers and project timelines
- Support the commercial team by collaborating with colleagues and sharing knowledge
Qualifications and Experience
- Prior experience in an administration, sales support, or estimating role
- Experience in HVAC, construction, or building products is highly regarded
- Good data entry skills and strong attention to detail
- Competent with Microsoft Office (Excel, Word, Outlook) and ERP systems
- Ability to understand commercial products and discuss them with customers at a general level
- Strong time management and ability to prioritise competing demands from multiple stakeholders
- Detail-oriented with strong follow-through on tasks and commitments
- Process-driven with a preference for accuracy and structured workflows
- Strong written and verbal communication skills
- Team-oriented with a collaborative and service-focused approach
- Ability to work in a fast-paced environment with multiple concurrent priorities across different project tiers
- Self-motivated and able to work with minimal supervision once trained
- Comfortable escalating issues and seeking guidance when operating outside established processes
A competitive salary on offer. Full training in all aspects of the business operations. Great work-life balance - no weekend work or late nights! Opportunities for professional growth and development. A supportive and collaborative work environment. Free uniform allocation - proudly wear the Polyaire uniform (Polyware). Access to our Employee Assistance Program. Service Awards Program. Employee Referral Program - get rewarded with a cash incentive for referring great people! Access to Flare - Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers. Access to our Workplace Banking and Financial Wellbeing Program. Free annual flu vaccinations.
Internal Sales Coordinator in Brisbane employer: Polyaire Airconditioning Products
Polyaire Airconditioning Products is an exceptional employer located in the vibrant Adelaide CBD, offering a dynamic work environment where employees are valued and supported. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement while fostering a collaborative and inclusive culture. Enjoy competitive benefits and the unique advantage of working in a central location that promotes work-life balance and community engagement.
Contact Details:
Polyaire Airconditioning Products Recruitment Team
