Police Bank is seeking a dedicated Member Experience Team Leader to guide our Retail contact centre. You will coach a team to deliver friendly, accurate, and efficient service across phone, email and web chat channels, while building a positive team culture.
The role requires in-office presence a minimum of three days per week. You will coach, develop and support team members, ensuring great member outcomes and smooth processes.
Member Experience Team Lead - Contact Centre employer: Police Bank
Police Bank is an exceptional employer that values innovation and collaboration within its Finance team. With a strong focus on employee growth, you will have the opportunity to enhance your skills in finance systems and data management while contributing to meaningful projects that improve operational efficiency. The hybrid work model promotes a healthy work-life balance, making it an ideal environment for professionals seeking rewarding careers in the finance sector.
