At a Glance
- Tasks: Guide SMB clients through onboarding and ensure their ongoing success with Podium's products.
- Company: Join a dynamic team at Podium, a leader in customer engagement solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
- Why this job: Make a real difference for SMBs while building valuable relationships and driving success.
- Qualifications: 1-3 years in customer experience or success, with strong communication and problem-solving skills.
The predicted salary is between 49500 - 60500 $ per year.
Podium is seeking a Customer Success Manager - SMB in Melbourne to be the main contact for our SMB clients, guiding onboarding and ongoing success.
You will collaborate with Sales, Product, Marketing and Finance to address needs, reduce churn and boost retention.
You'll build multi-stakeholder relationships, manage onboarding cohorts, and drive value-based solutions using Podium's products.
A 1–3 year CX/CS track record, strong communication and problem-solving skills are essential.
SMB Customer Success Manager - Onboarding & Retention Pro in Melbourne employer: Podium81
At Podium, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through clear career progression pathways, ongoing training, and a supportive environment where diverse perspectives are valued. Located in the heart of the CBD, our modern office offers a vibrant atmosphere, complete with lifestyle allowances and regular team events, making it an ideal place for those eager to make a meaningful impact while advancing their careers.
