Podium in Melbourne is seeking a Manager, Customer Success (SMB) to lead a team of Customer Success Managers who own a high-volume portfolio of 150+ small and medium businesses. You’ll coach and develop your team to deliver outstanding onboarding, drive product adoption, and ensure customers get the full value of our AI-powered platform from onboarding through to renewal.
This is a fast-paced, commercially focused leadership role where you’ll balance people management with operational
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AI Customer Success Manager: SMB Growth Lead in Melbourne employer: Podium81
At Podium, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through clear career progression pathways, ongoing training, and a supportive environment where diverse perspectives are valued. Located in the heart of the CBD, our modern office offers a vibrant atmosphere, complete with lifestyle allowances and regular team events, making it an ideal place for those eager to make a meaningful impact while advancing their careers.
