Podium in Melbourne is hiring a Customer Success Manager - SMB to own onboarding for multi-location clients and drive ongoing success. You'll work with Sales, Product, Marketing and Finance to address needs, reduce churn, and boost retention in a fast-growing local business ecosystem.
The ideal candidate has 1–3 years CX/CS experience with portfolio management, strong communication and problem-solving skills, and a customer-centric, adaptable mindset.
SMB Customer Success Manager — Onboarding & Retention in Melbourne employer: Podium
Podium is an exceptional employer that fosters a high-performance culture in its Melbourne office, where collaboration and support are at the forefront. With a competitive salary, uncapped commission, and a clear path for career advancement, employees are empowered to grow and thrive in a dynamic environment. The company values personal development and well-being, offering a monthly benefits allowance and a vibrant workplace that balances hard work with social engagement.
