Podium is seeking a Manager, Support & Operations in Melbourne to lead Product Support Specialists in the Philippines and Pakistan, and to own how support work flows across local and offshore teams from a Melbourne base.
This senior, hands‑on role combines people leadership with operational ownership, overseeing triage, escalation and resolution while ensuring CX alignment with Engineering and Product. You’ll influence outcomes across time zones.
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Global Manager, Support & Operations — Offshore Teams Lead in Melbourne employer: Podium
Podium is an exceptional employer that fosters a high-performance culture in its Melbourne office, where collaboration and support are at the forefront. With a competitive salary, uncapped commission, and a clear path for career advancement, employees are empowered to grow and thrive in a dynamic environment. The company values personal development and well-being, offering a monthly benefits allowance and a vibrant workplace that balances hard work with social engagement.
