Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.
Responsibilities
- Respond to client support requests professionally and promptly;
- Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
- Provide remote support and attend client sites when required;
- Document work, decisions and useful technical information;
- Escalate risk and complex issues clearly while remaining accountable for follow-through;
- Support healthcare practices and coordinate appropriately with clinical software vendors.
Skills
- Strong customer service and written and verbal communication;
- Practical Windows desktop and Microsoft 365 support;
- Fundamental understanding of IP addressing, DNS, DHCP, Wi‐Fi, switching and routing;
- Structured troubleshooting and attention to detail;
- A security‐aware approach to identity, access and sensitive information;
- Ability to manage priorities and ask for help early.
Level 1–2 IT Support Technician in Melbourne employer: Podium IT
Podium IT is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for IT professionals looking to grow their skills in both remote and onsite environments. With a strong emphasis on employee development and a commitment to providing top-notch support to small businesses and healthcare practices, team members enjoy meaningful work that directly impacts clients while benefiting from ongoing training and career advancement opportunities. Located in Melbourne, Podium IT offers a dynamic workplace where innovation and teamwork thrive, ensuring that every employee feels valued and empowered.
