At a Glance
- Tasks: Provide top-notch IT support to clients, solving tech issues and ensuring smooth operations.
- Company: Join Podium IT, a dynamic team dedicated to supporting small businesses and healthcare practices.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, client-focused tech environment.
- Why this job: Make a real difference by helping clients with their tech challenges every day.
- Qualifications: Strong communication skills and a passion for problem-solving in IT support.
The predicted salary is between 47250 - 57750 $ per year.
Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices.
This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests.
You will work with the Podium IT team across helpdesk, remote support and planned onsite work.
Responsibilities
- Respond to client support requests professionally and promptly;
- Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
- Provide remote support and attend client sites when required;
- Document work, decisions and useful technical information;
- Escalate risk and complex issues clearly while remaining accountable for follow-through;
- Support healthcare practices and coordinate appropriately with clinical software vendors.
Skills
- Strong customer service and written and verbal communication;
- Practical Windows desktop and Microsoft 365 support;
- Fundamental understanding of IP addressing, DNS, DHCP, Wi‑Fi, switching and routing;
- Structured troubleshooting and attention to detail;
- A security‑aware approach to identity, access and sensitive information;
- Ability to manage priorities and ask for help early.
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Level 1–2 IT Support Technician in Melbourne employer: Podium IT Pty
At Podium IT, we pride ourselves on fostering a collaborative and supportive work environment where our Level 1–2 IT Support Technicians can thrive. Located in the vibrant city of Melbourne, we offer competitive benefits, ongoing training, and opportunities for professional growth, all while making a meaningful impact in the small business and healthcare sectors. Join us to be part of a team that values clear communication, problem-solving, and a commitment to client satisfaction.
