Podium is an AI-powered lead conversion and customer communication platform helping businesses connect with customers, generate more leads and drive revenue. Our Automotive team partners with dealerships, dealer groups and OEMs across Australia to transform how they engage customers through AI, messaging, lead management and integrations. As our Automotive business grows, we’re looking for an experienced Enterprise Onboarding Project Manager to own the implementation of our largest and most complex customers. You’ll lead multi-location, multi-product rollouts, keep stakeholders aligned and make sure customers have a seamless transition onto the Podium platform.
What you will be doing:
Owning end-to-end onboarding for large dealer groups and OEMs, from kick-off through to go-live and handover to Customer Success
Building project plans covering milestones, timelines, deliverables, dependencies and responsibilities
Coordinating pilots, staged rollouts and group-wide deployments across multiple dealerships, brands and locations
Acting as the primary project contact (alongside the CSM) for dealer group executives, head office stakeholders, dealership management and third-party providers
Setting clear communication cadences and running progress reviews and status updates
Partnering with Sales, Customer Success, Product, Technical Support, Integrations and CX teams to deliver integrations, AI configuration, testing and training
Tracking location-level readiness, training completion and go-live milestones
Identifying risks and roadblocks early, escalating where needed and driving resolution
Maintaining project documentation, action registers and implementation trackers
Building repeatable templates and processes to help scale Podium’s enterprise onboarding framework, and giving leadership visibility of project status, risks and resourcing
What you should have:
3–5+ years of experience in project management, implementation management or enterprise customer onboarding
Proven experience managing complex projects involving multiple stakeholders, locations or business units
Strong organisational skills and the ability to manage multiple concurrent projects
Exceptional communication and stakeholder management skills, with confidence engaging senior customer stakeholders and internal leadership
Demonstrated ability to manage timelines, dependencies, risks and competing priorities
Experience coordinating cross-functional teams without direct reporting authority
A proactive, solutions-focused approach to problem-solving
Experience using project management tools such as Monday.com, Asana, Smartsheet or similar
What we hope you have:
Experience in the automotive industry, particularly with dealership groups, OEMs or automotive technology providers
Experience implementing SaaS platforms or enterprise technology solutions
Familiarity with CRM systems, third-party integrations, AI products or customer communication platforms
Experience coordinating technical implementations involving multiple external vendors
Experience managing phased rollouts across geographically dispersed locations
Project management certifications such as PMP, PRINCE2 or Agile qualifications
Why you’ll love working here:
Be part of a fast-growing Automotive business at the forefront of AI-powered customer communication
Lead high-profile implementations for some of Australia’s largest dealer groups and OEMs
Work in a highly collaborative team across Customer Success, Sales, Product and Technical Support
Shape and build Podium’s enterprise onboarding framework
Open and transparent culture
Health and Wellbeing Benefits - $650/month allowance, spend it your way
4 weeks of annual leave
Melbourne CBD Office - Located on the corner of Queen & Collins St, with end-of-trip facilities and bike storage
Snacks and drinks always stocked
Catered lunch the last week of every month
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Project Manager - Automotive in Melbourne employer: Podium Corp Inc
At Podium, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Business Development Manager, you'll benefit from a competitive salary, uncapped commission, and a $650 monthly Lifestyle & Wellbeing Allowance, all while enjoying clear career progression and ongoing professional development in our modern CBD office. Join us to not only advance your career but also to be part of a supportive team that values diverse perspectives and celebrates success together.
