Podium is seeking a Customer Success Manager (SMB) to own a high-volume portfolio of 200+ SMB customers, guiding them to unlock value from Podium's AI-powered platform. You will onboard, drive product adoption, and partner with Sales, Product, Marketing and Support to deliver an exceptional customer experience.
You will manage health, reduce churn, and identify opportunities to expand usage across multiple accounts, reporting into a cross-functional team in a fast-growth environment in Melbourne.
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AI-Powered SMB CSM: Onboarding, Adoption & Retention in Melbourne employer: Podium Corp Inc
At Podium, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Business Development Manager, you'll benefit from a competitive salary, uncapped commission, and a $650 monthly Lifestyle & Wellbeing Allowance, all while enjoying clear career progression and ongoing professional development in our modern CBD office. Join us to not only advance your career but also to be part of a supportive team that values diverse perspectives and celebrates success together.
