Complete Coffee is a proudly 100% Australian owned company, with over 40 years in the coffee industry. We pride ourselves on our high level of customer service and suite of products designed to enhance our offering to the foodservice industry, including brands such as Primo Caffe, Di Stefano Coffee, Redbrick Coffee, Zentvelds Coffee and Cru Coffee.
We’re looking for a proactive and organised Administration & Telesales Allrounder to join our friendly team. This role suits someone who enjoys variety — combining office administration, customer service and inbound sales support in our Wetherill Park office.
Main duties include phoning customers and invoicing orders, accounts receivable, proposals and presentations, opening and closing of accounts in CRM system, data reporting, up-selling products and promotions as well as the daily functions of the business.
You will be required to demonstrate solid knowledge of Microsoft Office applications, have exposure to CRM systems and have excellent verbal, communication and organisational skills.
Full time position available Monday to Friday, 8am to 4:30pm- Immediate start preferred
ROLES & DUTIES
Administrative Tasks
Act as a front line representative and point of contact for all reception enquiries
Customer service duties including answering reception door, answering and directing calls and accurate message taking
Make coffee and greet visitors onsite
Ensuring smooth day to day operation of meeting room bookings and events
General office duties including filing, photocopying, manifests
Keep reception, kitchen and other areas tidy
Assist with marketing campaigns, promotions and customer reactivation calls.
Daily calls to existing client base to obtain coffee orders in timely manner for freight and despatch timelines
Process customer invoices / credits / payments
Product knowledge and over the phone upselling
Customer sales reports / statements
Build and maintain strong customer relationships through excellent communication.
Coordinate and/or follow up deliveries and couriers
Follow up on quotes, leads, and customer enquiries.
Record call outcomes and maintain CRM data accurately.
PERSONAL ATTRIBUTES
Exceptional phone manner and professional presentation
Organised and effective time management skills
Self-motivated and a team player
Good problem-solving skills and ability to make decisions with sound judgement
Able to multi task in a fast paced environment
Reliability, a good work ethic and can-do attitude
A positive attitude and willingness to assist across different areas of the business
DESIRABLE EXPERIENCE
Sound knowledge of Workplace Health and Safety (WHS)
High level of excel reporting and data analysis
Proficiency in the below not a pre-requisite, however your role will rely heavily on the below types of systems and software
Accounting Software
Inventory Management Software
B2B ordering systems
CRM systems
BENEFITS OF WORKING WITH US
Great company culture and team events
Variety in your day to day tasks
Opportunities for growth and development
Working within a team who support each other
We have a Reward and Recognition program
Company luncheons
Staff discounts and time off in lieu arrangements
The average time of employees with the company has been 12 years
To be selected for this position the you must have:
Great team relationship skills
A recent employment reference listed in your CV within similar job role
Knowledge and proficiency of MS Outlook and Office
You must have the right to live and work in Australia.
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